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tfromm1
Level 7
‎Apr 03, 2008 03:34 AM

support.acresso.com incident pages unusable...

Since 2-3 days the incident support pages are very slow, mostly unusable.

I receive lots of timeouts errors and things like:
GetIssuesByIncident:: _Fill:: Issue::GetStatus::GenericBM::ExecuteSQL failed. ERROR [HYT00] [Oracle][ODBC][Ora]ORA-01013: user requested cancel of current operation

😞
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pv7721
Level 20
‎Apr 03, 2008 06:18 AM

I still use the old URL: http://esupportus.macrovision.com/incident/ListIncident.aspx

At least for now they look to be on the same server / machine / IP:

> nslookup

> esupportus.macrovision.com

Non-authoritative answer:
Name: macrovision.com
Address: 64.92.237.113
Aliases: esupportus.macrovision.com

> support.acresso.com

Non-authoritative answer:
Name: support.acresso.com
Address: 64.92.237.113
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tfromm1
Level 7
‎Apr 03, 2008 06:29 AM

The connection to the server is ok, but seems that the incident application has some problems.
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