Windows_Pure_64_Bit installer crash

[chriserickson]

I've built a Windows_Pure_64_Bit installer using InstallAnywhere 2018. The installer has been tested and was released about a year ago (July 2020). Recently a customer has encountered an issue that is typically indicative of a mismatch between the bundled JRE and the installer:

Invocation of this Java Application has caused an InvocationTargetException. This application will now exist. (LAX)

Stack Trace:

Flexeraaw7$aaa: C:\users\***\AppData\Local\Temp\2\I1628760027\Windows_Pure_64_Bit\resource\iawin32.dll not found

    at Flexeraaw7.af(Unkown Source)

...

I've verified that the bundled JRE is indeed 64-bit. The customer does not have an external Java environment to run the installer. The customer is running on Windows 2019 Server.

Why would the installer be looking for the 32-bit dll? Any suggestions to get my customer going?

Thanks,

- Chris

[VineethaNair · Accepted solution]

InstallAnywhere 2018 does not support Windows Server 2019.
Support has been added in InstallAnywhere 2020.
For InstallAnywhere 2018 SP1, hotfix is available for this issue:
https://community.flexera.com/t5/InstallAnywhere-Knowledge-Base/InstallAnywhere-Hotfix-for-InstallAnywhere-2018-SP1/ta-p/98469

[chriserickson]

Thank you, VineethaNair. I've applied the hot fix and indeed the crash issue is resolved.