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- Re: Windows_Pure_64_Bit installer crash
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I've built a Windows_Pure_64_Bit installer using InstallAnywhere 2018. The installer has been tested and was released about a year ago (July 2020). Recently a customer has encountered an issue that is typically indicative of a mismatch between the bundled JRE and the installer:
Invocation of this Java Application has caused an InvocationTargetException. This application will now exist. (LAX)
Stack Trace:
Flexeraaw7$aaa: C:\users\***\AppData\Local\Temp\2\I1628760027\Windows_Pure_64_Bit\resource\iawin32.dll not found
at Flexeraaw7.af(Unkown Source)
...
I've verified that the bundled JRE is indeed 64-bit. The customer does not have an external Java environment to run the installer. The customer is running on Windows 2019 Server.
Why would the installer be looking for the 32-bit dll? Any suggestions to get my customer going?
Thanks,
- Chris
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InstallAnywhere 2018 does not support Windows Server 2019.
Support has been added in InstallAnywhere 2020.
For InstallAnywhere 2018 SP1, hotfix is available for this issue:
https://community.flexera.com/t5/InstallAnywhere-Knowledge-Base/InstallAnywhere-Hotfix-for-InstallAnywhere-2018-SP1/ta-p/98469
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InstallAnywhere 2018 does not support Windows Server 2019.
Support has been added in InstallAnywhere 2020.
For InstallAnywhere 2018 SP1, hotfix is available for this issue:
https://community.flexera.com/t5/InstallAnywhere-Knowledge-Base/InstallAnywhere-Hotfix-for-InstallAnywhere-2018-SP1/ta-p/98469
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Thank you, VineethaNair. I've applied the hot fix and indeed the crash issue is resolved.
![](/skins/images/8CE4FAD0DE6F3A6F9D0567434D2D2DAE/responsive_peak/images/icon_anonymous_message.png)