IA2009 project getting hung, if i am not using it for a while(If not interactive)

[vijji123]

Hi,

I created a project using IA2009.

I have one use case

1. started the installer
2. in the mid of installation, i minimized the installer or kept the installer idle for awhile then Installer was getting hung.

Is this behavior is known issue in Install Anywhere2009 or do we have some alternate for this.

Thanks,
Vijji123

[vijji123]

Hi Bikash Praharaj,

Can u please comment on this please, i did not find anything related to this in the documentation.

Thanks,
Vijji123

[jerome_IA]

I'm afraid you won't get any help for IA2009 from IA2011 forum. anyway you might try to debug by setting LAX_DEBUG variable to true before starting your installer, then when hung, maybe capture a thread dump and provide it to support.

On which OS do you reproduce this issue ?
Can't you upgrade your project and check if same behavior occur?

--Jerome

[bikash]

Hi Vijji123,

Please provide us the details on

1. What do you mean that it is hung? Is that you are not able to maximize the installer from the (Windows)task tray? Or is the installer able to get maximized but it does not proceed further?

2. Kindly follow the steps as Jerome mentioned and post if you find anything if option 1 is not your case.

Thanks Jerome for your response.

Thanks,

[vijji123]

It is in Maximized mode only