Fail to start up installation on some machine

[voyager1983]

Hi, All

On some user’s machine (windows XP), the InstallAnywhere installer can’t successfully startup.

After the extraction process, an error box popped up, which is attached, said

There's no hint and I don't know how to trace that bug.
Knowing the same installer can work correct on other machines.

I took a look at the machine, and its account is administrator type.

Anyone know the reason or how to trace the reason?

Thanks!

[pv7721]

Is it a downloaded installer? If yes, would it be possible to check (maybe by doing an MD5 sum) that the downloaded installer hasn't been altered during download?

[voyager1983]

Nop, the installer is local build out.

The same installer works fine on other's computer. Seems it's the machine's configuration makes it failed. But I don't get a method to track the reason

[pv7721]

Do you bundle any JVM with your installer?

[voyager1983]

yes，the installer uses a bundled JVM

[voyager1983]

I tried holding while starting installer. Unfortunately, there’s no console windows appears. This scenario indicates that there’s something wrong while invoking the extracted files.



I found the extracted files are placed at C:\Documents and Settings\\Local Settings\Temp\I1213593658.

When I copied the folder out from temp dir to other regular folders, I can start install by invoking install.exe.



I suspect if this symptom is because of improper privilege setting of current account, which might obstruct the executable running in temp folder. Have you ever met that problem?

[pv7721]

It's pretty much obvious that if your Windows account does not have enough privileges in order to install software, your IA-based installer will most likely fail.