FlexNet Publisher Knowledge Base

ERROR: API function failed (50030,71521,19886)

Symptoms: We may notice a discrepancy between Flexnet Publisher versions where the “FLEXnet” trusted storage directory found at C:\Program Data\ is not being created by FNP API’s/calls anymore post-release 11.18.2.0 and getting the error ERROR: API ...

mrathinam Revenera Moderator Jun 30, 2022

50030 anchor service API function failed FLEXnet

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New to FlexNet Publisher and not sure where to start? Then this article is for you! In this guide, we outline your next steps in order to have a successful journey with the FlexNet Publisher product. Obtain Your Producer Information Upon purchasing FlexNet Publisher, you should have received two emails from Revenera: Order Confirmation email: This email not only contains your organization's order information, but it also contains your organization's [Account ID] and [Product ID] details required to register for the Revenera Community. Note: Registering on the Revenera Community with your Account ID and Product ID, as well as approved access to the Product and License Center, is mandatory to download the FlexNet Publisher product and its resources. Production Keys email: This email contains your organization's producer information (vendor and vendor keys) required to build your FlexNet Publisher licensed application and other licensing components. Access the Product and Other Product Resources 1. Register for the Revenera Community Using the Account ID and Product ID details from the order confirmation email, sign up for the Revenera Community. Check out our Welcome to the Revenera Community help article for more information. 2. Get access to the Product and License Center If you are the original recipient of the order confirmation email, you were automatically designated your organization's Product and License Center Administrator (PLC Admin). With the PLC Admin role, you can manage Product and License Center access for your team members once they sign up for the community. This can be done using the Product and License Center User Administration page. If you were not the original recipient of the order confirmation email, you will need to sign up for the community and request access from your PLC Admin. If you do not know who in your organization has the PLC Admin role, please contact Revenera Technical Support for assistance. 3. Download the product Once you've gained access to the Product and License Center, navigate to Product List -> FlexNet Licensing -> FlexNet Publisher. From here you can download the FlexNet Publisher local license server and toolkit by platform. 4. Access product documentation Download the FlexNet Publisher Documentation Library file for developer related documentation. This is available on the Product and License Center under Product List -> FlexNet Licensing -> FlexNet Publisher -> FlexNet Publisher Documentation. For license server administration documentation, visit the FlexNet Publisher section of the Documentation Site. Prepare Your Build Environment Follow the instructions in the following documents to install your FlexNet Publisher toolkit and prepare your development environment: FlexNet Publisher Installation Guide FlexNet Publisher Development Environment Guide These guides are included in the FlexNet Publisher Documentation Library file. Stay Up to Date Be sure to subscribe to the FlexNet Publisher News blog to receive product release and other important notifications. You can also subscribe to the Software Monetization Release Schedule* to keep track of upcoming FlexNet Publisher releases. *Note: Requires community login Learn More or Get Help The Revenera Community offers a variety of resources to learn about the FlexNet Publisher product: Search the FlexNet Publisher Knowledge Base for how-to, faq, and problem type articles. The Revenera Learning Center* current hosts several recordings from our live customer events. In the future, the learning center will host our FlexNet Publisher training videos. If you run into a problem or have questions, you can use the following resources: Post a question on the FlexNet Publisher Forum* and learn from your peers and other FlexNet Publisher product experts. Open a new case online using the Get Support -> Open New Case* form. *Note: Requires community login

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