License Manager has about 25 TCP Connections (Publisher 11.15.0)

[jens_grund]

Hello,

we have an Issue with our License Manager and cannot find the Cause for the Problem.

When connecting to the Flexera License Manager the client opens about 25 connections and holds them during program runtime.

The connections have the status "Established" (as written in the Windows TCP/IP folder of the properties dialog.

is the problem known and is there a solution?

Thanks and Best Regards

[mrathinam]

Hi @jens_grund 

  I think this needs some more investigation with logs and other details, please raise a support case.

Best Regards,

Mani. 

[jens_grund]

Hi Mani,

thats the problem. I can´t open a Support Case, because it ends with an unknown Error.

Best Regards

Jens

[mrathinam]

Hi @jens_grund 

 Is this jens.grund@rmcon-int.de is your contact ID? also please share your account ID or name for me to create a case for you. Yes, I too find the case was created but without contact ID and hence it was closed. 

Best Regards,

Mani. 

[mrathinam]

Hi @jens_grund ,

    Please use this case 02451173, I have updated your contact details and account details.  I hope you can access the case details?. 

Best Regards,

Mani. 

[jens_grund]

Hi Mani,

thats my Account Datas:

jens_grund

jens.grund@rmcon-int.de

Now I can see my Support Ticket.

Thanks a lot for You Help 👍

Best Regards Jens

[jens_grund · Accepted solution]

Hi Mani,

Yes. I can see the Ticket.

Thanks a lot.

Best Regards

Jens

[mrathinam]

Hi @jens_grund ,

     The case is closed now. The number of connections is based on the number of features were checked out with separate jobs (feature/job). If all are checked out in a single job then it will not create more connections. 

Best Regards,

Mani. 

[jens_grund]

Thats the Error, when I try to open an Support Case

An Unexpected Error has occurred.

• Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 1006FFE4.

  Click your browser's Back button to continue.

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