"REST operation failed performing..." error when setting the password for a Cloud License Server (CLS) in Flexnet Operations

[#1]

Summary

This article will explain how to overcome the error: "REST operation failed performing PUT on /instances/DJKVETEBH3BG/users?name=admin API: Server returned HTTP response code: 400 for URL: http://scuat-gls2.isys.intraware.com:8080/GlobalLicensingService/api/1.0/instances/DJKVETEBH3BG/users?name=admin."

Symptoms

When trying to set the password on the CLS in the Devices section for FNO the following error is produced...

"REST operation failed performing PUT on /instances/DJKVETEBH3BG/users?name=admin API: Server returned HTTP response code: 400 for URL: http://scuat-gls2.isys.intraware.com:8080/GlobalLicensingService/api/1.0/instances/DJKVETEBH3BG/users?name=admin."

Cause

This is caused by not meeting the right criteria for setting the password.

Resolution

The password must meet these criteria:

a length between 8 and 30 characters
at least one upper case alpha character and one lower case alpha character
at least one digit
at least one of these special characters: ( ^*$-+?_&=!%{}/# )
no space