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FlexNet Operations Cloud Certificate Update

FlexNet Operations Cloud Certificate Update

Summary

FlexNet-Operations-Cloud-Certificate-Update Systems affected: Production and UAT URLs for: manager.subscribenet.com (every two years) manager.flexnetoperations.com (every two years)

Synopsis

FlexNet Operations Cloud Certificate Update

Action may be Required. Please read entirely.

Overview
Flexera uses SSL certificates to protect the transmission of sensitive information for FlexNet Operations Cloud web servers and to establish a secure line of communication between you and the application.


Products Impacted and Critical Dates
The Producer Portal certificates are used for the management endpoints within FlexNet Operations Cloud. Depending on your product, you will be impacted in a different way.
The product-specific tables below represent the URLs which make use of certificates, along with scheduled dates for renewal.

To ensure there are no interruptions with your integration, please make sure you install the new certificates, reissued through the Digicert infrastructure, on your systems before the renewal date and test your integrations in UAT before April 21, 2020.


FlexNet Operations Cloud (ALM) uses t
he production compliance endpoint certificate (
*.compliance.flexnetoperations.com).

FlexNet Operations (LLM) uses the
production compliance endpoint certificate (
*.compliance.flexnetoperations.com). Some customers may still use the legacy *.subscribenet.com (Enterprise Portal) and manageruat.subscribenet.com/manager.subscribenet.com (Producer Portal) certificates.

Environment URL Replacement Date
UAT Producer Portal manageruat.subscribenet.com 4/21/2020
UAT End User Portal *.subscribenet.com 4/21/2020
UAT Compliance Endpoint *.compliance.flexnetoperations.com 4/21/2020
PROD Producer Portal manager.subscribenet.com 5/18/2020
PROD End User Portal *.subscribenet.com 5/18/2020
PROD Compliance Endpoint *.compliance.flexnetoperations.com 5/18/2020
* Note the latest certificates are available in the zip file attached to this article.


FlexNet Embedded
There are two types of communications between FlexNet Embedded and FlexNet Operations Cloud (ALM or LLM).

1. Direct communication from a device or server to FlexNet Operations Cloud:
a. customer-name.flexnetoperations.com or
b. customer-name.compliance.flexnetoperations.com

The root certificate used for this communication is not changing, so no action should be required.

2. Direct communication to a cloud license server
a. customer-name.compliance.flexnetoperations.com

The compliance endpoint will be updated in UAT on April 21, 2020 and will be updated in Production on May 12, 2020.

Customers with SAML SSO

If you use SAML Single-Sign-On (SSO) for FlexNet Operations Cloud see
https://flexeracommunity.force.com/customer/articles/en_US/HOWTO/FlexNet-Operations-Cloud-SAML-Certi... for more details.


Frequently Asked Questions

Q. What steps does an end-user need to take on or after the renewal date?
A. The first time a user goes to the URL on or after the date of renewal, the user may be prompted to accept the new certificate by the browser. If prompted, the only step is to accept the new certificate.

Q. What steps should a FlexNet Embedded customer take, if they have FlexNet Embedded clients communicating with FlexNet Operations Cloud and/or cloud license servers?
A. This is unique to how FlexNet Embedded is configured to find the root certificate. Please see the section titled FlexNet Embedded above.

Q. What happens if my company is using the certificate for integration purposes with Flexera?
A. Please forward this information to the group who manages the integration and have them follow the steps outlined in the FlexNet Operations Integration Guide: A Guide to Integrating with FlexNet Operations, available via the Documentation page in the Producer Portal - page 16 details the steps to follow for updating the certificates.

Q. Where can I find the new certificates?
A. The new certificates are attached to this article.

Q. What is the critical date I need to remember?
A. To ensure there are no interruptions with your integration, please make sure you install the new certificate on your systems before the renewal date and test your integrations in UAT before April 21, 2020 and Production May 12, 2020.

Q. Where can I sign up to receive critical customer notifications, including planned and unplanned outages?
A. Please visit this website
https://status.flexera.com/ to sign up for either Email or SMS messaging notifications.

 

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Revision #:
5 of 5
Last update:
‎May 14, 2020 09:42 AM
Updated by:
 
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