FlexNet-Operations-Cloud-Certificate-Update Systems affected: Production and UAT URLs for: manager.subscribenet.com (every two years) manager.flexnetoperations.com (every two years)
FlexNet Operations Cloud Certificate Update
Action may be Required. Please read entirely. Overview Flexera uses SSL certificates to protect the transmission of sensitive information for FlexNet Operations Cloud web servers and to establish a secure line of communication between you and the application.
Products Impacted and Critical Dates The Producer Portal certificates are used for the management endpoints within FlexNet Operations Cloud. Depending on your product, you will be impacted in a different way. The product-specific tables below represent the URLs which make use of certificates, along with scheduled dates for renewal.
To ensure there are no interruptions with your integration, please make sure you install the new certificates, reissued through the Digicert infrastructure, on your systems before the renewal date and test your integrations in UAT before April 21, 2020.
FlexNet Operations Cloud (ALM) uses the production compliance endpoint certificate (*.compliance.flexnetoperations.com).
FlexNet Operations (LLM) uses the production compliance endpoint certificate (*.compliance.flexnetoperations.com). Some customers may still use the legacy *.subscribenet.com (Enterprise Portal) and manageruat.subscribenet.com/manager.subscribenet.com (Producer Portal) certificates.
UAT Producer Portal
UAT End User Portal
UAT Compliance Endpoint
PROD Producer Portal
PROD End User Portal
PROD Compliance Endpoint
* Note the latest certificates are available in the zip file attached to this article.
FlexNet Embedded There are two types of communications between FlexNet Embedded and FlexNet Operations Cloud (ALM or LLM).
1. Direct communication from a device or server to FlexNet Operations Cloud: a. customer-name.flexnetoperations.com or b. customer-name.compliance.flexnetoperations.com
The root certificate used for this communication is not changing, so no action should be required.
2. Direct communication to a cloud license server a. customer-name.compliance.flexnetoperations.com
The compliance endpoint will be updated in UAT on April 21, 2020 and will be updated in Production on May 12, 2020.
Q. What steps does an end-user need to take on or after the renewal date? A. The first time a user goes to the URL on or after the date of renewal, the user may be prompted to accept the new certificate by the browser. If prompted, the only step is to accept the new certificate.
Q. What steps should a FlexNet Embedded customer take, if they have FlexNet Embedded clients communicating with FlexNet Operations Cloud and/or cloud license servers? A. This is unique to how FlexNet Embedded is configured to find the root certificate. Please see the section titled FlexNet Embedded above.
Q. What happens if my company is using the certificate for integration purposes with Flexera? A. Please forward this information to the group who manages the integration and have them follow the steps outlined in the FlexNet Operations Integration Guide: A Guide to Integrating with FlexNet Operations, available via the Documentation page in the Producer Portal - page 16 details the steps to follow for updating the certificates.
Q. Where can I find the new certificates? A. The new certificates are attached to this article.
Q. What is the critical date I need to remember? A. To ensure there are no interruptions with your integration, please make sure you install the new certificate on your systems before the renewal date and test your integrations in UAT before April 21, 2020 and Production May 12, 2020.
Q. Where can I sign up to receive critical customer notifications, including planned and unplanned outages? A. Please visit this website https://status.flexera.com/ to sign up for either Email or SMS messaging notifications.