The owning account is not entitled to any add-ons that can be mapped

[GanLu1008]

When I want to map an add-ons to my device, add-ons available shows "The owning account is not entitled to any add-ons that can be mapped".
The device is already assigned to my account, and this account is successfully enetiled.

What's wrong with my account or entitlement?

[jberthold]

Hi @GanLu1008 ,

The typical reasons for this message are:

1. Insufficient Quantity on the Entitlement (All licenses have been allocated to other devices) or
2. The entitlement has expired.

Can you please verify if either of these are true?

Best regards,

[GanLu1008]

Hi,

The test entitlement is a brand new one, it's expiration date is 05/22/2021, refer to the attachment.

And I found when I used the exist one catalog Item, it worked, I thought there must be sth wrong with my catalog item, so I attached my catalog item and it's license.

What else do you need to confirm the problem?


Regards,
Lu Gan

[jberthold · Accepted solution]

Hi @GanLu1008 ,

It looks like your attachment didn't make it to the post.  Access to your site will most likely be required to diagnose the problem.  Please submit a support ticket or add jberthold@flexera.com to your instance and send an email to that address with your entitlement and device ID.

Best regards,