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- The owning account is not entitled to any add-ons that can be mapped
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When I want to map an add-ons to my device, add-ons available shows "The owning account is not entitled to any add-ons that can be mapped".
The device is already assigned to my account, and this account is successfully enetiled.
What's wrong with my account or entitlement?
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Hi @GanLu1008 ,
It looks like your attachment didn't make it to the post. Access to your site will most likely be required to diagnose the problem. Please submit a support ticket or add jberthold@flexera.com to your instance and send an email to that address with your entitlement and device ID.
Best regards,
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Hi @GanLu1008 ,
The typical reasons for this message are:
- Insufficient Quantity on the Entitlement (All licenses have been allocated to other devices) or
- The entitlement has expired.
Can you please verify if either of these are true?
Best regards,
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The test entitlement is a brand new one, it's expiration date is 05/22/2021, refer to the attachment.
And I found when I used the exist one catalog Item, it worked, I thought there must be sth wrong with my catalog item, so I attached my catalog item and it's license.
What else do you need to confirm the problem?
Regards,
Lu Gan
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Hi @GanLu1008 ,
It looks like your attachment didn't make it to the post. Access to your site will most likely be required to diagnose the problem. Please submit a support ticket or add jberthold@flexera.com to your instance and send an email to that address with your entitlement and device ID.
Best regards,
![](/skins/images/D60DF682EA37BF37032955CE10F3F0BB/responsive_peak/images/icon_anonymous_message.png)