Incorrect License Purchased

[NishantGEC]

We purchased an Incorrect License for one of our projects with Entitlement number "ENT-A-S00038404.8a12892d8440f73a01845a88d9267a2a" which has 47 of SXWSWXBU0000SD and 47 of SXWSWX000MBRTU.

We would like to return them all and have 84 SXWSWASPUP34SD and 10 SXWSWASPUP34FU instead.

Please let me know process for the same

Products we are using  is "SXWASPXXX10001" and "SXWTBASW110002".

Appreciate your advice. Looking forward to it.
Thanks!

[mrathinam]

Hi @NishantGEC Kindly raise a support case to address this issue. 

Best Regards,

[NishantGEC]

Email address to raise the support ticket please?

[mrathinam]

Hi @NishantGEC in the community portal, go to Get Support -> Open a new case and give all the details and save. 

Or send an email to support@revenera.com 

Best Regards,

[NishantGEC · Accepted solution]

Thanks!
Have emailed on support@revenera.com mentioning the concern.

[jberthold]

Hi @NishantGEC ,

The referenced Products are not from Revenera.  Please contact the provider of your licensed application.

Thanks,

Jim