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Occasional contributor

Email template - ID 24 - Renewal Reminder

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Dear Community Members,

we have activated the email template "Renewal Reminder". But it will not send a mail to the end customer, only to us.

What do we have to set, that the affected customer will notified?

Thank you for your feedback.

Best regads

Kerstin

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Revenera Moderator Revenera Moderator
Revenera Moderator

Re: Email template - ID 24 - Renewal Reminder

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Hi @KerstinF ,

No, the ability to send the customer renewal reminder emails requires the Customer Growth Module.

Thanks, 

View solution in original post

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Flexera
Flexera

Re: Email template - ID 24 - Renewal Reminder

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Please refer "Renewal Reminder" section of FNO help guide for below details:

If a producer has the FlexNet Customer Growth module, the producer can configure and run the Expiring Entitlements job and send Renewal Reminder emails to end-users for entitlements that will expire in the near future. For an end user to receive these emails, they must have the View Expiring Entitlements permission and subscribe by checking the Expiring Entitlements Email box in their user profiles. The frequency that this email is sent to a user is based on the system configuration setting, Expiring email frequency, in System > Configure > FlexNet Operations > Renewals.

So in your case, I believe two possible scenarios not checked for end customers:

1.  Not having permission "View Expiring Entitlements permission" ( This can be given by producers from producer portal).

2. The customer has not subscribed to notifications from EP from their profile..

Please check and let me know if this helps. If not, It will be good if you open a support ticket to go through the particular configuration for your FNO environment.

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Occasional contributor

Re: Email template - ID 24 - Renewal Reminder

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Hello,

Thank you for your feedback.

Is it also possible to send the mail automatically without the Customer Growth modul?


Mit freundlichen Grüßen / Best regards

Kerstin Fehn
DC/BDC1

Tel. +49 9352 18-1521
Mobil +49 162 2933859
Threema Work: 2PUJWHZP
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Occasional contributor

Re: Email template - ID 24 - Renewal Reminder

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Hello dekumar,

Thank you for your feedback.

Is it also possible to send the mail automatically without the Customer Growth modul?

Best regards

Kerstin

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Revenera Moderator Revenera Moderator
Revenera Moderator

Re: Email template - ID 24 - Renewal Reminder

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Hi @KerstinF ,

No, the ability to send the customer renewal reminder emails requires the Customer Growth Module.

Thanks, 

View solution in original post

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Occasional contributor

Re: Email template - ID 24 - Renewal Reminder

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Thank you for your Feedback.
That would be an idea for further development, wouldn't it?
Best regards
Kerstin
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