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- Re: Unreadable Program Updates screens
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‎May 09, 2005
04:47 PM
Unreadable Program Updates screens
While using the Program Updates-program, a couple of our clients get a screen (see attached picture) to see which is unreadable. :eek:
The Update Service-program is being installed with an InstallShield Professional 7 (up-to-date)-package. Also, i had install installshieldupdateservicesdk_4.1 on the developer-machine, and i have this problem also. When i uninstalled de SDK and install the older 3.1, the problem was gone. Then I updated the SDK to 4.1 without problem. I can't ask the customers to install de SDK, so what to do :confused:
Has someone an idea?
The Update Service-program is being installed with an InstallShield Professional 7 (up-to-date)-package. Also, i had install installshieldupdateservicesdk_4.1 on the developer-machine, and i have this problem also. When i uninstalled de SDK and install the older 3.1, the problem was gone. Then I updated the SDK to 4.1 without problem. I can't ask the customers to install de SDK, so what to do :confused:
Has someone an idea?
(8) Replies
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‎May 12, 2005
06:28 AM
Nobody has any idea? 😞
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‎May 28, 2005
10:22 AM
Nobody any ideas? 😞
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‎May 30, 2005
02:19 AM
If it helps, go back in the forum past the normal 1 or 2 month limit and look up all the posts that discuss the Update Manager.
What you have is an Update Manager screen, which many of us have picked apart to no end. 🙂
The folks at Macrovision seem to understand that the Update Manager needs a serious overhaul. I'd assume whatever problem you are seeing now will hopefully be done away with in their new Update Service versions.
As for the current bug, I'd file it as a bug through MySupport. This forum isn't really a bug solving area, it's more of a community forum for end users. For your issue, you'll want to get involved more with the company directly. MySupport will help you with that.
What you have is an Update Manager screen, which many of us have picked apart to no end. 🙂
The folks at Macrovision seem to understand that the Update Manager needs a serious overhaul. I'd assume whatever problem you are seeing now will hopefully be done away with in their new Update Service versions.
As for the current bug, I'd file it as a bug through MySupport. This forum isn't really a bug solving area, it's more of a community forum for end users. For your issue, you'll want to get involved more with the company directly. MySupport will help you with that.
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‎May 30, 2005
02:28 PM
Brad Peterson wrote:Thx for the reply. I looked at all the entries that discuss the Update Manager, and found no entries with a sollution.
If it helps, go back in the forum past the normal 1 or 2 month limit and look up all the posts that discuss the Update Manager.
What you have is an Update Manager screen, which many of us have picked apart to no end. 🙂
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‎May 30, 2005
02:36 PM
Okey, i found something, in Program Updates and InstallShield’s Attitude… i found a link to
Uninstall Update Manager. I uninstalled the Update Manager and installed an update (of mine software ) and now it works. :confused: 😄
Uninstall Update Manager. I uninstalled the Update Manager and installed an update (of mine software ) and now it works. :confused: 😄
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‎Jun 02, 2005
06:13 AM
Can you check to make sure that the ispmres.dll file is not missing from the common files\installshield\updateservice folder?
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‎Jun 02, 2005
03:33 PM
Noel Kuriakos wrote:I will check that with our customers ...
Can you check to make sure that the ispmres.dll file is not missing from the common files\installshield\updateservice folder?
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‎Jun 06, 2005
01:50 PM
Noel Kuriakos wrote:
Can you check to make sure that the ispmres.dll file is not missing from the common files\installshield\updateservice folder?
As i said before, i used the uninstall-pgm and then installed an update, which also installed the updateservice again. Today, while the weekly check was running, i got again those unreadable screen. I haven't installed anything.
The content of the folder C:\Program Files\Common Files\InstallShield\UpdateService
09-05-2005 22:54
09-05-2005 22:54
16-02-2005 16:15 385.024 _ispmres.dll
16-02-2005 16:15 368.640 _isusres.dll
16-02-2005 16:15 581.632 agent.exe
09-05-2005 22:57
16-02-2005 16:15 278.528 ISDM.exe
16-02-2005 16:15 81.920 issch.exe
16-02-2005 16:15 221.184 ISUSPM.exe
16-02-2005 16:15 586 ISUSPM.exe.manifest
16-02-2005 16:15 3.176 pm.css
16-02-2005 16:15 4.235 pm.html
9 bestand(en) 1.924.925 bytes
