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- Re: Product Not Registered after 4.5 release
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‎Jun 17, 2005
09:35 AM
Product Not Registered after 4.5 release
I had 2 products registered with the Update Service and have been able to successfully deploy updates to clients prior to Update Service 4.5. Now those same products return a 13001 error. (The Update Service does not recognize this product)
The installed applications were built with InstallShield 10.5 and used Update Service 4.1. I have not updated to InstallShield 11 or Update Service 4.5. I would HOPE that I could still deploy with the previous configuration since that is what all my clients have.
Please let me know if anyone has encountered this same problem or if there is a fix for it.
The installed applications were built with InstallShield 10.5 and used Update Service 4.1. I have not updated to InstallShield 11 or Update Service 4.5. I would HOPE that I could still deploy with the previous configuration since that is what all my clients have.
Please let me know if anyone has encountered this same problem or if there is a fix for it.
(4) Replies
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‎Jun 20, 2005
08:49 AM
Please PM me your product codes and respective versions you're using to check. I'll hit up our support staff to see if they've heard anything and will assist them in researching.
Thanks,
Kelly
Thanks,
Kelly
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‎Jun 21, 2005
12:43 PM
The more generic issue of ProductNotRegistered that persons have been reporting has now been resolved and the notification servers were patched. Please try checking for updates to confirm for yourself. If you've been working with a member of our support staff, let them know if you still see the issue.
Regards,
KellyF
Regards,
KellyF
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‎Jun 21, 2005
01:04 PM
I am successfully receiving update notifications again. Thanks for your help.
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‎Jun 21, 2005
08:36 PM
Good to hear. My apologies for the inconvenience.
Regards,
KellyF
Regards,
KellyF