The highest voted topic not yet addressed by the Monthly SAM Best practices webinars is: "Integrating ITAM / FlexNet Manager with a CMDB (/ITSM)".
ITAM / Software Asset Manager and Configuration are two disciplines with different focuses... but that are related and beneficiate from data managed on each side. This session will show what integration exist out of the box (With Service Now for instance) and will insist on the best synergies of ITAM using the CMDB data and vice versa.
Top areas on integrations include:
From CMDB to ITAM:
Links between entities and users / computers
From ITAM to CMDB
Normalized inventory (even more from Technopedia / ITAM to CMDB)
Last inventory dates of CIs
Alerts on ITAM / SAM exceptions generating incidents in ITSM
This recorded one hour session will provide detailed information and will provide real life examples.
Please register here to receive the webinar connection details!