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By Level 10 Champion
Level 10 Champion

The highest voted topic not yet addressed by the Monthly SAM Best practices webinars is: "Integrating ITAM / FlexNet Manager with a CMDB (/ITSM)".

ITAM / Software Asset Manager and Configuration are two disciplines with different focuses... but that are related and beneficiate from data managed on each side. This session will show what integration exist out of the box  (With Service Now for instance) and will insist on the best synergies of ITAM using the CMDB data and vice versa.

Top areas on integrations include:

  • From CMDB to ITAM:
    • Entities
    • Links between entities and users / computers
    • Server roles
    • Device status
  • From ITAM to CMDB
    • Normalized inventory (even more from Technopedia / ITAM to CMDB)
    • Last inventory dates of CIs
    • Alerts on ITAM / SAM exceptions generating incidents in ITSM

This recorded one hour session will provide detailed information and will provide real life examples.

Please register  here to receive the webinar connection details!

Also, you can Vote now for prioritizing your preferred topics. The 8 delivered topics have their link to recordings in the survey!

More information on best practices in the SAM Best Practice Hub.

Talk to you soon


Nicolas Rousseau
Senior Product Manager
Flexera ITAM