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Important changes regarding Flexera phone support

Important changes regarding Flexera phone support

You’ll soon have a better way to reach Flexera support on the phone. As we continue to invest in enhancing the support we provide, we’re excited to let you know that we’re upgrading our support phone system on July 8.  To learn more about what changes are coming and what you need to know, please read the detailed information below.  

When can I start using the phone numbers? 

The new numbers will become available on July 8. Although we’re anticipating a smooth transition, we’ll be porting our legacy phone numbers throughout July 8, so there’s a slight possibility of brief interruptions in service. To receive the best service and avoid interruptions, we strongly advise you to use the new numbers. 

Where can I find the new support phone numbers? 

To access our new numbers, visit the Flexera Community and select the Get Support tab located near the top of the page. From this dropdown, select Contact Information. You’ll find a list of our new support numbers on this page (click here) The numbers are also listed below:  

Region 

Flexera Software

North America 

+1 877-279-2853 

Europe 

+44 800 047 8642 

Asia/Pacific 

+61 1800 560 603 

Japan 

+81 3-4540-5335 

 

What to expect when you call 

  • During local business hours: 
  1. You’ll hear a greeting  
  2. Your call is directed to the queue 
  3. A Flexera engineer answers your call 
  4. The engineer assists or transfers you to the right resource 
  • After hours or if no agents are available: you'll be transferred to our voicemail after a 5-minute wait 

How long will the old numbers work? 

The legacy phone numbers will remain active for the next three months, until October 14, 2019. 

 

Thank you for being a Flexera customer!

Kimberly May, Vice President Support Services

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