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Linking your Community Account to your Organization

Linking your Community Account to your Organization

In order to have access to our Support Case Portal, Product and License Center and customer-only resources like the Learning Center, community users must have their individual community account login tied to their organization's account that has active maintenance.  There are two ways to do this connection:

1. At the time of registration

When creating your individual community login, specify your organization's account ID and product ID on the registration screen. These sources of data may be found in your order confirmation email.

accountid.PNG

2. Post-registration

If you've already registered for our community and didn't provide your account and product IDs, or if you had an account prior to becoming a customer, you will need Flexera Technical Support to assist you with linking your login to the appropriate company account.

Please email support@flexera.com and include your full name and organization's name and request to connect your community account with your organization.

More Information

How to tell what organization your login is associated with?

  1. Sign into the community using your login
  2. Click on your avatar in the upper right-hand corner
  3. Select My Account to see the Organization field

organizationField.PNG

What to do when moving to another company?

Please contact support@flexera.com to help with updating the company account your login is associated with.

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Last update:
‎Aug 27, 2019 06:26 PM
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