In order to have access to our Support Case Portal, Product and License Center and customer-only resources like the Learning Center, community users must have their individual community account login tied to their organization's account that has active maintenance. There are two ways to do this connection:
1. At the time of registration
When creating your individual community login, specify your organization's account ID and product ID on the registration screen. These sources of data may be found in your order confirmation email.
2. Post-registration
If you've already registered for our community and didn't provide your account and product IDs, or if you had an account prior to becoming a customer, you will need Flexera Technical Support to assist you with linking your login to the appropriate company account.
Please email support@flexera.com or call them using the contact information on this page. To better assist you, please provide your full name and organization's name and request to connect your community account with your organization.
More Information
How to tell what organization your login is associated with?
- Sign into the community using your login
- Click on your avatar in the upper right-hand corner
- Select My Account to see the Organization field
What to do when moving to another company?
Please contact support@flexera.com to help with updating the company account your login is associated with.
