Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied.
To Add a Case Watcher:
Create a case
In the case view, add their email and press "Save Member".Note: If the user is not yet in the system, have them register and then add them.
The case watcher field will update with your case watchers.
To Delete a Case Watcher
Press the trash can icon in the Action column for the Case Watchers you wish to remove.