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Case Watcher Functionality

Case Watcher Functionality

Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied.

To Add a Case Watcher:

  • Create a case
  • In the case view, add their email and press "Save Member".email.pngNote: If the user is not yet in the system, have them register and then add them.
  • The case watcher field will update with your case watchers.watcherSuccess.PNG

To Delete a Case Watcher

  • Press the trash can icon in the Action column for the Case Watchers you wish to remove.
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Last update:
‎Aug 27, 2019 06:25 PM
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