Step not going to 100% even though all tasks checked

[miaminemo]

We have a custom workflow, and even though we have checked all of the boxes, it is sitting at 84%. If we add additional steps and completed them, it gets up to 87%. How do we go about troubleshooting this issue?

[dbaldwin]

Will,

Most likely not all of the Process Assistants are checked off for the associated workflow. Each and every check-box in the process assistant MUST be checked off in order to advance from the packaging phase, even if they're not to be done.

Not real bright, I know...

Let me know if you're still having problems.

Thanks!

David---