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  1. Virtualisation Data Collected from vCenter, but VM Host Associations Missing in All Inventory

    Has anyone experienced an issue where virtualization data from VMware vCenter is being collected successfully in Flexera One, but the VM-to-host relationships are not being reflected in All Inventory and in License Consumption?

     

    In our environment, the vCenters are connected and virtualization data appears to be available. When we run the VMs Inventory Gaps from vCenters report, we can see the expected relationships, including:

     

    • Virtual Machine
    • Host
    • Cluster
    • vCenter

     

    However, when reviewing All Inventory and License Consumption, the virtual machines are not mapped to their respective hosts.

     

    We are trying to understand:

     

    • Have other Flexera One users encountered this behaviour?
    • Are there specific configuration settings, inventory import considerations, or reconciliation requirements that could cause VM-to-host relationships to appear in the virtualization reports but not in inventory?
    • What troubleshooting steps would you recommend to validate why the virtualization relationships are not being applied?

     

    The reason this is important is that the missing host mappings are impacting virtualization recognition and licence calculations. Virtual machines are being treated as standalone devices and consuming licences individually, rather than inheriting coverage from the licensed host. This is resulting in higher-than-expected licence consumption and potentially inaccurate compliance reporting.

     

    Any insights or recommendations from others who have experienced a similar issue would be greatly appreciated.

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    VanHallman likes this.
    • JohnSorensenDK (Flexera Software)

      @Mmabotse​ 

      I cannot reproduce this, and as no other forum members have confirmed they experience the same, I would recommend opening a support case and request assistance for troubleshooting the issue.

       

      Thanks,

      John Sorensen

      Expand Post

  2. 1 of 2
    • Since SIM 5.4x the vSphere connector also grabs licensekey information if the account being used has the Global | License permission.

      This data is stored in the inventory database inv.clientstoragedata as part of the json string. There is no synchronisation to SLM at the moment, but with access to the database you can retrieve the information and include it into a custom report

      Expand Post

  3. VMWare 32core CPU rule - VMWare vSphere licenses

    Dear all, I would like to know does Snow Software have incorporated VMWare CPU licensing metric rule: "for any software offering that we license on a per-CPU basis, we will require one license for up to 32 physical cores. If a CPU has more than 32 cores, additional CPU licenses will be required." https://news.vmware.com/company/cpu-pricing-model-update-feb-2020. When you assign servers, does the system notify you about it rule? Thank you

     


    • Mark Stenning (Flexera Software)

      Hi

       

      Apologies that you have not had any feedback with regards to your question from the community.

       

      The best thing to do would be to raise a case with our Support team via the Support portal, and they can then pass your question on to our licensing team who should be able to answer your VMWare CPU licensing Metric Rule question for you.

       

      Kind Regards

       

      Mark

      Stenning

      Digital

      Customer Success Manager

      Expand Post

    • The report Discovered assets that are not inventoried do have a filter referring to Last logon.

      This information does not exist in VMO, so that report does not show VMO data per default.

      When you delete that filter you should see also VMO Discovery.

       

       

      2022-02-11 07_12_51-Window

      Expand Post

  4. Hi! Does snow has integration with VMware metering tool (https://cloudsolutions.vmware.com/cloud-provider/metering.html)? VMware`s connector we already have but there is not the information we want to see. Regards, Inese

    • This is the complete list of connectors that Snow provides in its SIM, so in short, no it does not have an integration to VMWare Cloud Metering. Submit an idea and if it gets enough interest (upvotes) it may get looked at.

  5. Hi All

     

    Just want to see if there is a way to update the CI Class list in the SNOW connector in SerivceNow.Have created a new class for VMware servers which currently points to to the virtualisation_server class and looking to point this too [cmdb_ci_vmware_instance] class if possible.

     

    Also setting up a new class for VMware VMs servers, what is the correct regex code that i should you. Have been searching but can't find the correct regex. currently have this set to .*VMware.*Microsoft.*

    SNOW CI CLass

    Expand Post

    • If the app is showing that it's covered by a license added to snow you can go to list all licenses and search for the license, one of the fields is agreement... the agreement name will be there.

  6. What to do when SKUs are not found?

    I am attempting to add a number of licenses for VMWare. The titles have SKUs associated with them but Snow does not find some of the SKUs or the titles.

    What am I supposed to do? Is this an SRS issue and how would I address it because we aren't talking about a discovery issue but properly identifying a license so it can be properly discovered?

    Help and thanks.


    1 of 3
    • Community Manager (Flexera Software)

      Hi Bill, as we have million of records into our SRS database, to be analyzed and added, we have enabled a way to request priority to the ones you need. You have to simply open a case to our Support, attaching an excel file containing the requested information. Also getting those info is very easy and we've collected the steps into a couple of blog posts:     Once the record is confirmed, it takes not more than 48h to appear among the available definitions. You'll receive a notification from our engineers once the ticket is completed. Cheers, Ester Memoli   Customer Success Manager EMEA   Snow Software srl - Milano - Italia   Welcome to Snow! Discover more here: https://community.snowsoftware.com/community/ProductHub/blog/2019/06/28/welcome-to-snow-where-to-start-and-things-to-know
      Expand Post

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