Snow Inventory

You can amend the config file of the agent to add an additional drop location.

<DropLocation>

<Endpoint>

<Address>****/</Address>

</Endpoint>

</DropLocation>

</Configuration>

As mentioned above you will need to use a different port to your current address.

Hope that helps

Hello,

To stop Snow License Manager from quaranting these devices you should use the Disable automatic quarantine management option.

This is available on the Edit Computer page documented here: https://docs.flexera.com/snow-license-manager-ui/computers/edit-computer

This will not suppress the Alerts.

Tom

@CvetStoy​ 

The Snow inventory agent isn't certified per build version, so all versions supporting Windows 11 would in general support build version 26200 of it. However, the recommendation would be to deploy the latest 26.x version.

I also saw this other thread ... our computers are not reporting in Snow... where the recommendation was to look into the log files, and if you're still struggling and need assistance troubleshooting your issues then you may want to contact Flexera Support.

Thanks,

John Sorensen

Hi @jyothi.venkiteela@mitie.com​ 

Good day! Hope you are doing well. Below is a general advice in nature.

Most common issues are the following:

1.Wrong syntax in the snowserver.config

2.Changes in the Database, for example new DB instance, reset password for the service account, or different account now being used than before

If you look at your snowserver.log and if you see saying you unable to communicate to the Database, then most likely it's about the changes on your Database.

I would suggest trying to reconfigure by following below steps by having the correct information.

Make sure you enter the new changes. Take note that you won't be able to start the service if this information are wrong.

Otherwise, continue to work with the Support Engineer assigned to your support ticket.

Kind regards,

Randy Teng