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Snow Inventory

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  1. james.sirman@cmegroup.com asked a question.

    April 27, 2026 at 1:57 PM
    SLP API Troubleshooting article feedback

    I have feedback on Snow Inventory Server support article https://community.flexera.com/s/article/Optimal-API-endpoint-configuration. In it there is a reference to values that should be present in the SnowInventory and SnowLicenseManager databases for optimal SLM API operation to occur. Following the article, I had our SQL team run these commands first, and they did not help:

     

    EXEC SnowInventory.slm.GetServerAddress;

    EXEC SnowLicenseManager.inv.UpdateServerAddress;

     

    It is unclear in the article that these 2 services are a vital step of the troubleshooting process. I had to restart them in order for the SLM API values appear:

     

    Inventory Server: Snow Inventory Server service

    License Manager Server: Snow Software Inventory Service

     

    Please update or replace this article to help Snow administrators resolve SLM API issues in the future.

    Expand Post
    • 2 answers
    • 42 views

    • Randy Teng (Flexera Software)

      Hi @jyothi.venkiteela@mitie.com​ 

       

      Good day! Hope you are doing well. Below is a general advice in nature.

       

      Most common issues are the following:

      1.Wrong syntax in the snowserver.config

      2.Changes in the Database, for example new DB instance, reset password for the service account, or different account now being used than before

      If you look at your snowserver.log and if you see saying you unable to communicate to the Database, then most likely it's about the changes on your Database.

      I would suggest trying to reconfigure by following below steps by having the correct information.

      Step 1 

      Step 2 

      Make sure you enter the new changes. Take note that you won't be able to start the service if this information are wrong.

       

      Step 3 

      Otherwise, continue to work with the Support Engineer assigned to your support ticket.

       

      Kind regards,

      Randy Teng

       

      Expand Post

  3. liamLittlemore likes this.

    • liamLittlemore

      Do you have the agent installed on the duplicate devices or do these come from an integration such as BMC or Vcenter?

  4. 1 of 3

    • Laim McKenzie

      Unless you're an atlas customer, you'll need to request the Inventory Agent's via Flexera Support.

  6. SeanStorey99 asked a question.

    November 27, 2025 at 3:37 PM
    Gateway OS upgrade - New Server instance
    How have people been able to test connectivity from endpoint to master server via the new gateway?

    Flipped the DNS entry we have in the agent config file to the direct hostname of the new gateway and performed a scan and send on the agent but the agent log doesn't confirm whether it's issued. All i'm seeing is SSL Handshake errors however the gateway has the most recent and relevant certificate bound.

    • 1 answer
    • 121 views

    • Detlev Eufinger (Flexera Software)

      Hi,

      do you use the same TLS configuration on both sites?

  7. 1 of 4

    • Laim McKenzie

      This is quite an old post so not sure if you still need this info, but in general - no. There is some documentation on the Snow License Manager Web API here: Introduction | Snow product documentation

       

      But it's not great. It basically tells you how to connect to it and what's available, but not much else other than that. If you still need more info - let me know and I can try give you a hand.

      Expand Post

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