What to do when SKUs are not found?

Portal User asked a question.

January 8, 2020 at 8:00 AM

I am attempting to add a number of licenses for VMWare. The titles have SKUs associated with them but Snow does not find some of the SKUs or the titles.

What am I supposed to do? Is this an SRS issue and how would I address it because we aren't talking about a discovery issue but properly identifying a license so it can be properly discovered?

Help and thanks.

esiaboni
6 years ago
Sadly yes, you have to request it . Whole process seems more complicated than its needs to be ( your paying Snow yet populating the SKU library for them when they could easily obtain from similar sources as every other reseller and bulk uploads). Not to mention you have to stop what your doing and come back to it a few days later.
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Community Manager (Flexera Software)
6 years ago
Hi Bill, as we have million of records into our SRS database, to be analyzed and added, we have enabled a way to request priority to the ones you need. You have to simply open a case to our Support, attaching an excel file containing the requested information. Also getting those info is very easy and we've collected the steps into a couple of blog posts: Once the record is confirmed, it takes not more than 48h to appear among the available definitions. You'll receive a notification from our engineers once the ticket is completed. Cheers, Ester Memoli Customer Success Manager EMEA Snow Software srl - Milano - Italia Welcome to Snow! Discover more here: https://community.snowsoftware.com/community/ProductHub/blog/2019/06/28/welcome-to-snow-where-to-start-and-things-to-know
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- Portal User
  6 years ago
  This is fine when the application is installed. But when an application is not yet installed and you want or need to load agreements and licenses connected with those apps and the SKU and/or title is missing from SRS, it is not clear how the template works. You can provide no installation information because the app is not installed and installation information is key to the process. I will certainly use the template but it’s appears to be conditioned on having the software already installed.
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What to do when SKUs are not found?