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  1. Nabercrombie2 (Flexera Software)

    Snow Atlas Office Hours and Best Practices, Sept 23rd! Topic, Invoice Ingestion

     

    Hello, join us to get more value from Snow Atlas with a monthly, hands-on session designed around the topics that matter most to your team. Each session is 30 minutes of focused training followed by 30 minutes of open Q&A and discussion — so you can learn best practices and get your real-world questions answered in the same hour.

     

    Hosted by our SME’s, these sessions are built to help you accelerate time to value, adopt new features, and solve your toughest use cases alongside peers.

     

    Wednesday, September 23rd at 11:30am, ET/4:30pm, GMT

     

    This session will focus on Invoice Ingestion. 

    Click the link below to add the meeting to your calendar.

     

    What to expect

    ·      60 minutes — 30 min training, 30 min live Q&A and open discussion

    ·      Led by Snow Atlas experts — practical guidance, not slideware

    ·      Bring your questions — real answers to real estate, configuration, and optimization challenges

    ·      Exclusively for Snow Atlas customers — hosted live on Microsoft Teams

     

    Why attend

    ·      Faster time to value from the features you're already paying for

    ·      Direct access to product and services experts in a live, interactive format

    ·      Practical, repeatable best practices you can apply immediately

    ·      A touchpoint with the Snow Atlas team

     

    Any questions, please ask here or email Nancy at Nabercrombie@flexera.com.

     

    Expand Post

  2. Built for Big Data: Major Improvements to Snow Atlas Report Exports

    More reliable exports, notifications, and a simpler Excel experience with XLSX as the new standard.

     

    Customers rely on Snow Atlas exports to analyze, audit, and share data across their organizations. To improve reliability and scalability for large reports such as Applications per computer and Applications per computer and user, we've enhanced the report export service and modernized our supported export formats. 

     

    What's New?

    ✅ Improved Large Export Reliability

    We've enhanced the export service to better handle high-volume reports, reducing scenarios where exports could time out, remain stuck in progress, or fail to generate output files. 

    ✅ Export Notifications

    Snow Atlas will notify you if your export failed, with information about the cause, allowing you to better troubleshoot if a failure incurs.

    ✅ XLS Export Format Retired

    Following extensive performance testing, we are retiring support for the legacy XLS (Excel 2003) export format. Testing showed that XLS struggles with large datasets and is significantly less reliable than modern alternatives such as XLSX and CSV. 

     

    As part of this change:

    • XLSX will become the default Excel export format
    • The export format selection setting will be removed from User Settings
    • Existing exports that previously generated XLS files will automatically generate XLSX files instead

    This simplifies the export experience while ensuring customers benefit from a more modern, scalable, and reliable format.

     

    Recommended Formats

    • CSV for the largest datasets and maximum scalability
    • XLSX for Excel-based analysis and sharing
    • PDF for presentation-ready reports
    • XML for integration scenarios

    Performance testing showed CSV to be the most reliable format for multi-million-row exports, with XLSX also performing well across most large-report scenarios.

     

    These changes will be rolled out to all Atlas customers on September 2nd, 2026.

     

    We're committed to continually improving reporting in Snow Atlas and helping customers work more effectively with enterprise-scale data. If you have ideas and/or questions, don't hesitate in reaching out!

     

    Kind regards,

    Carolina Boschetti - Senior Product Manager (SAM Core)

    Expand Post

  3. Gitlab Connector - Is a Gitlab connector on the roadmap - or has anyone had success with configuring custom connector for Gitlab, and did it provide the data expected? any issues to be aware of?

    Is a Gitlab connector on the roadmap - or has anyone had success with configuring custom connector for Gitlab, and did it provide the data expected? any issues to be aware of?

     


    Max_Schoenhuber likes this.
    • Hi Claudette,

      I’ve identified a few key points to consider to make this work via a custom connector.

      If you’d like, we can run a POC together in a UAT environment to see if it delivers the desired value.

      Best regards, Max

      Expand Post

  4. Snow License Manager / Reports
    Searching in Reports for customized fields

    Snow License Manager

    Report => All Reports => Standard Reports => Report : All Computers

    In these Report I can search for customized fields.

    But in the same path (Report => All Reports => Standard Reports) in the Reports : All Objects there ist no searching for customized fields possible.

    Why is that so ?

    If I could search in customized fields in one Report it should also be possible in another.

    How can I get the customized fields into the Criterias and the search ?

     

    And is there a report where I can read datas from computers under hardware, which the Agent read from the computer => especially the Monitors ?

     

    Expand Post

    • The simple answer is: there are no custom fields in objects.

       

      To get the monitor information: this requires a custom report (SQL query) in the database.

      I am not sure how complete the out-of-the-box monitor inventory works. I can see some monitors in my environments, but not on all computers.

      We added some PowerShell Scripts to the Agent to read monitor information including serialnumbers.

       

      Expand Post

  5. NEW!! Snow Atlas Office Hours.. Kicking off on August 17

     

    Get more value from Snow Atlas with a monthly, hands-on session designed around the topics that matter most to your team. Each Office Hour is 30 minutes of focused training followed by 30 minutes of open Q&A and discussion — so you can learn best practices and get your real-world questions answered in the same hour.

    Hosted by Mike Snyders and Andy Mason, our Snow Atlas service and technical leads, and other SME’s, these sessions are built to help you accelerate time to value, adopt new features, and solve your toughest use cases alongside peers.

    Go here to add the meeting to your calendar

    Monday, August 17 at 10:30am, ET/3:30pm, GMT

    This session will focus on Usage Metering and Health. 

    What to expect

    ·      60 minutes — 30 min training, 30 min live Q&A and open discussion

    ·      Led by Snow Atlas experts — practical guidance, not slideware

    ·      Bring your questions — real answers to real estate, configuration, and optimization challenges

    ·      Exclusively for Snow Atlas customers — hosted live on Microsoft Teams

     

    Why attend

    ·      Faster time to value from the features you're already paying for

    ·      Direct access to product and services experts in a live, interactive format

    ·      Practical, repeatable best practices you can apply immediately

    ·      A touchpoint with the Snow Atlas team

     

    Related Flexera learning center training already available:

    Snow Agent Configuration

    See you there!

     

     

    Expand Post

    Max_Schoenhuber likes this.

  6. Enhanced experience of SharePoint site management in SAM on Snow Atlas

    To make it easier to manage and monitor your SharePoint sites, we have introduced a new details page. The new page provides greater visibility into configured SharePoint sites and how they are being used.

    What's new?

    • Dedicated page for SharePoint details [UX redesign]

    You now have access to a modernized page with details on your configured SharePoint sites. The page gives you a clearer overview of the SharePoint connections and their configurations.

    • View site usage

    The Location usage tab helps you understand where a SharePoint site is being used across scheduled report configurations, making it easier to manage and maintain report delivery destinations. The tab is only available to administrators.

    • Improved navigation and usability

    The updated experience includes UX improvements such as direct navigation to the configured SharePoint URL and a more streamlined layout that aligns with other modernized pages across SAM on Snow Atlas.

    Why this matters?

    The enhanced SharePoint management experience helps administrators:

    • Quickly review SharePoint site configuration details.
    • Understand which reports are scheduled to use a specific SharePoint location.
    • Simplify troubleshooting and maintenance activities.
    • Manage report delivery destinations through a consistent and modernized interface.

    Summary

    Release domain: SAM on Atlas – SAM Core settings (SharePoint sites)

    Release tier: Minor release (UX enhancement)

    Release date: July 21, 2026

    Documentation: Manage SharePoint sites | Snow Atlas Documentation

    Expand Post

  7. How do I deal with a SAM Optimization Hub - Unlicensed Commercial Installations issue? (I am trying to deal with all of the "problems" as this is a KPI we want to use.)

    License is for an application and is Named User.

     

    I've allocated all to all of the user names for the application.

     

    After reconciliation, this reports 4 servers as needing licensed. Each are accessed by a special automatic account named sa_scripting.

     

    The app appears in SAM Optimization Hub - Unlicensed Commercial Installations showing 4 unlicensed.

     

    When I go to the App and Devices I can see the 4 servers that it is indicating are not license.

     

    However, this is a Named User based license.

     

    How do I exempt these 4 servers from this configuration so that I can have a positive impact and remove the negative impact on the KPI report?, or

     

    How do I deal with this situation in general, as I expect many others in my list of 116 apps may have similar issues.

    Expand Post

    • JohnSorensenDK (Flexera Software)

      @tjaniszewski@opers.org​ 

      If you're confident that the user account named sa_scripting doesn't require a named user license as per your contract and license entitlement use rights with this specific software publisher, you can excempt the installations (likely from installer evidence) that triggers the servers to consume the license. You should be able to find the 4 servers in the Consumption tab of the license and excempt from there.

       

      For a more general solution you may want to create reports (you will likely need one per license) where you can find devices with server operating systems triggering name user license consumption (as an example), maybe something similar to:

      imageand then use these reports to set up general excemption rules.

       

      However, and I know I'm stating the obvious, please make sure that you understand the contracts and licensing rules of the respective software publishers before configuring the rules and incorporating these general excemptions into your effective license positions...

       

      Thanks,

      John Sorensen

      Expand Post

  8. 1 of 3
    • I wasn't aware you could add a custom type of computer to snow. It will not show custom fields in the data behind the widget as its an OOTB widget and i don't think there is no way to amend this.

       

       

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