Data Services & Inventory

Certification of Snow for ServiceNow ITSM Connectors – Australia Release

We are excited to announce that the Snow for ServiceNow CMDB and Catalog connectors have been successfully certified for the latest ServiceNow Australia release.

Both applications are now available for download on the ServiceNow App Store and are fully compatible with the Australia release, enabling a seamless and fully supported integration experience.

What this means for you

• Continued alignment with the latest ServiceNow platform updates
• Ongoing compatibility and support for your integration use cases
• Confidence in using certified, production-ready applications

Important note

For customers and partners already using these integration connectors, no action is required. This certification does not introduce any changes or require updates to:

• Existing Snow for ServiceNow CMDB and Catalog applications
• Associated connectors configured in Snow Integration Manager. However, it is recommended to be on the latest version of Snow Integration Manager to benefit from the latest updates and patches

📢Question Roundup for this week[12th June]: Integration challenges & inventory visibility 

Hello Everyone,

It’s been a busy one in the forums, thank you again to everyone who joined our Microsoft 365 Community discussion on we hope you got some valuable insights.

We also have a number of questions that could benefit from peer responses, if you’ve come across any of the below before please take a second to reply.

Open questions

[Flexera One]

• Best practices for Datadog license creation and purchase order mapping in Flexera One
• https://community.flexera.com/s/question/0D5PL00000tgW4P0AU/optimal-methods-for-datadog-license-creation-and-po-mapping
• How to integrate Flexera One license availability data into ServiceNow
• https://community.flexera.com/s/question/0D5PL00000tfRj20AE/guidance-on-integrating-flexera-one-license-availability-into-servicenow

[FlexNet Manager Suite On-Premises]

• Resolving Microsoft Office 365 TLS validation errors
• https://community.flexera.com/s/question/0D5PL00000tjyR00AI/microsoft-office-365-is-showing-tls-validation-error-in-task-log-but-test-is-successful

[App Broker]

• App Broker reporting failed deployment via Intune despite successful software installation
• https://community.flexera.com/s/question/0D5PL00000tjkvQ0AQ/deployment-is-coming-through-intune-via-the-app-broker-we-can-see-that-the-software-is-fully-installed-on-the-client-machine-however-the-app-broker-is-still-reporting-it-as-failed

[Snow License Manager]

• Why Adobe Acrobat 2026 Professional subscription users are not uniquely identified in Snow License Manager
• https://community.flexera.com/s/question/0D5PL00000tez3c0AA/why-are-users-of-adobe-acrobat-2026-professional-subscription-not-exclusively-identified-through-snow
• Devices showing inactive and not reporting in Snow
• https://community.flexera.com/s/question/0D5PL00000tddGO0AY/hi-our-computers-are-not-reporting-in-snow-they-are-all-stating-inactive-which-is-due-to-settings-but-not-connecting-to-snow-can-you-assist-please

[Snow inventory]

• Compatible Snow client version requirements for Windows build 26200
• https://community.flexera.com/s/question/0D5PL00000tdUA80AM/what-snow-client-version-do-we-need-for-windows-26200

Thanks so much in advance for taking a look, every reply makes a difference and helps keep the community moving forward 🙏

Mercedes

Official release of Snow Integration Manager 26.2.0

We are pleased to announce the release of Snow Integration Manager 26.2.0

This release includes:

• Red Hat Enterprise Virtualization connector: Added SaveRawData diagnostic capability
• VMware vSphere connector: Added SaveRawData diagnostic capability
• File-based discovery connector: Fixed incorrect IP address formatting issue under certain regional settings
• BMC Helix ITSM connector: Fixed duplicate CI record creation in CMDB
• Microsoft SCCM connector: Improved UI usability for low-resolution screens
• Red Hat Enterprise Virtualization connector: Fixed IP address parsing for hosts and VMs
• Red Hat OpenShift connector: Fixed inventory file creation failure after aggregation
• Red Hat OpenShift connector: Improved handling of null/invalid datetime values during API processing
• Nutanix Acropolis connector: Improved handling of assigned and learned IP addresses
• HPUD connector: Fixed duplicate matching records caused by identical versionid entries

Customer Impact:

New Features (SaveRawData – RHEV & vSphere)

• The addition of the SaveRawData capability enables customers to capture raw API responses locally, providing greater transparency into source data and facilitating easier validation against connector output. This enhances troubleshooting efficiency, reduces reliance on extended support cycles, and enables faster diagnosis and resolution of connector-related issues.

File-based Discovery (IP Formatting)

• IP address values are now processed independently of system regional settings, ensuring consistent and accurate formatting across environments and eliminating discrepancies caused by locale-specific formatting differences in discovery data imports.

BMC Helix ITSM Connector (Duplicate CIs)

• Improved validation logic ensures that existing configuration items are correctly updated rather than duplicated, resulting in more accurate CMDB data and improved data reliability for downstream ITSM processes.

Microsoft SCCM Connector (UI Issue)

• User interface adjustments ensure that configuration form buttons remain visible even on lower screen resolutions, improving usability and accessibility for users operating in constrained display environments.

Red Hat Enterprise Virtualization Connector (IP Parsing)

• Enhanced IP address parsing ensures that host and virtual machine IP addresses are accurately captured from API responses, improving inventory completeness, licensing accuracy, and datacenter hierarchy representation.

Red Hat OpenShift Connector (Inventory Data Creation Failure)

• Resolution of the internal encryption issue ensures that inventory files are successfully generated after data aggregation, enabling reliable Snowpack creation and uninterrupted downstream processing.

Red Hat OpenShift Connector (Datetime Handling)

• Improved handling of null and malformed datetime values increases connector stability, reducing failures during test connection and data collection and enabling more consistent OpenShift data ingestion.

Nutanix Acropolis Connector (IP Data Completeness)

• Support for both assigned and learned IP addresses ensures more complete and accurate inventory data collection from Nutanix environments, improving data quality and visibility.

HPUD Connector (Duplicate Matching Records)

• Corrected mapping logic ensures that only a single valid record is matched when processing entries with identical versionid values, eliminating duplicate matching errors and improving overall data consistency and integrity.

Release information

Product: Snow Integration Manager

Release Tier: Minor Release

Release Version: 26.2.0

Release Date: 10 June 2026

Release Availability: GA

Release Notes: Release Notes

Product Documentation: SIM Documentation, ITSM Documentation

Distribution method: Installer available for downloads here