Hi Community

We are currently working on integrating Flexera One with ServiceNow and would like to understand how to bring license availability information into ServiceNow for specific software titles, e.g. Microsoft Visio and many more.

In particular, we are building an AppStore‑style solution within ServiceNow (similar to AppPortal), and our goal is to surface real‑time license availability data from Flexera One so that users can make informed requests and allocations directly through ServiceNow.

Could you please provide detailed guidance on the following points:

1. What APIs are available in Flexera One to retrieve license availability (e.g., available vs. consumed licenses) for products like Microsoft Visio?
2. What configuration steps are required in Flexera One to expose this data for consumption by ServiceNow?
3. Are there out‑of‑the‑box connectors or mappings that support this integration, or does it require customization?
4. How does Flexera One handle different license types (per device, per user, subscription, etc.) when exposing availability data through APIs?
5. What ServiceNow data fields or tables can be populated with Flexera license availability, and how can we ensure they stay updated in near real‑time?
6. Are there best practices or recommended workflows for reporting license availability in ServiceNow dashboards once the integration is complete?
7. Any limitations we should be aware of when tracking availability for Microsoft Visio or similar Microsoft products?

Our objective is to enable ServiceNow users to see current license availability directly within the platform, ensuring smooth request fulfillment and compliance.

Thank you in advance for your assistance.