Hi Andreas, Please open a support ticket with the request details for us to go ahead with this. To open a support ticket please follow,  https://community.flexera.com --> get support --> open new case (register using company email address if not already) Thanks, Bhargava ... View more

Hi Kathleen, To open a support ticket please follow,  https://community.flexera.com --> get support --> open new case Thanks, Bhargava ... View more

Hi Nicola, Please raise a ticket on our salesforce platform requesting this, so that we can proceed. Thanks, Bhargava ... View more

Hi Nicola, Yes, removing untracked events will not affect the stats of tracked events. Thanks, Bhargava ... View more

Hi Hannes, Thanks for the feedback, it is in our pipeline and we plan to work on it in the upcoming releases. Thanks, Bhargava ... View more

Hi Nichar, Yes, 3000 is a limit which cannot be exceeded, please share your product ID if untracked events are not required, so that we can remove it. Note: Once you remove a feature from the list, you are indicating to Usage Intelligence that you are no longer interested in this feature's usage data. All tracking data collected about this feature usage will be permanently discarded and it is no longer possible to generate reports based on historical data for this feature. Should you choose to re-enable feature tracking for a previously disabled feature, feature usage collection will start again from the moment you save the new list. Thanks, Bhargava ... View more

Hi anmuwk, Please provide your product ID for which you want to reset the list of tracked events. Note: Once you remove a feature from the list, you are indicating to Usage Intelligence that you are no longer interested in this feature's usage data. All tracking data collected about this feature usage will be permanently discarded and it is no longer possible to generate reports based on historical data for this feature. Should you choose to re-enable feature tracking for a previously disabled feature, feature usage collection will start again from the moment you save the new list. Thanks, Bhargava ... View more

Hi hannesc, We have provided the filtering and sorting functionalities in report settings (refer attachment), please try it out if you haven’t already. Let us know if you have any specific use case in mind which is not covered here. Thanks, Bhargava ... View more

Hi, Based on your initial comment ‘When I open "Event Tracking Management" in Administration, it shows "Loading tracked events..." forever’ and you have attached a screenshot too on ‘loading tracked events’ being displayed indefinitely, that we have assessed and see there is no such problem and we could see from backend one event being logged, please share more details like category name and event name so we can confirm. If there is an issue with ‘I cannot track an event with APIs: ruiTrackEvent or ruiTrackEventCustom (I'm using C/C++ SDK)’, you are trying to track more events and they are not showing up, please elaborate the problem you are facing, steps you have taken, expected behavior, current observation. Let us know how many events you tried to track, as we already see one being logged. Please explain in detail so we can get help from required developers in the team. ... View more

We tried registering a new product, start full feature trial, sending event information and we are able to see the data on the dashboard as expected. If you are still facing difficulty we suggest to follow few things 1. check inspect element from browser if there are any errors 2. share which browser and version being used 3. check with incognito / private browsing session 4. try with different browser or on different machine 5. if possible please share a screen video of the flow ... View more

This feature seems to be working fine on our end and we see one event is tagged with your product id yesterday. Can you please check your internet connection, browser configuration, any other plugins/firewall used which might affect or any custom configuration of some sort. Please share which browser and version you are using. ... View more

Hi, Please share your product id to assist you further, which can be found on home page https://analytics.revulytics.com/home/ ... View more