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DougMelvin
Level 3
- Revenera Community
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- About DougMelvin
Dec 05, 2019
01:55 PM
Hello @jberthold , From your example it seems that my call is correct. Unless I am getting the wrong type of EntitlmentID. Is this meant to be the EntitlementID or the UniqueID of the entitlement? Is there any way to get the system to tell me why it won't send the email? Thanks, Doug Melvin
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Dec 04, 2019
02:58 PM
Hello @jberthold , Yes that was a mis-paste - the endpoint that I am accessing is /v3/EntitlementOrderService/ Thank you for the example. I'll see what I can do with it to fix my call. Thanks
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Dec 04, 2019
02:06 PM
Hello, The issue I am trying to trigger the Entitlement Email via web services API The call is to : /v3/ManageDeviceService/emailEntitlement The response is always Status:FAILURE and there is nevermore details on the failure. I've tried every variation of the parameters that I could think of and always the result is the same. No Sent email shows up in the web portal. No email arrives at the destination mailbox. The template for Entitlement and Entitlement Certificate are active and send indicator is true. I can trigger the email via the web interface. Questions Is there any way to get the API to return more information as to why it has failed? Can someone provide an example of a successful call? Thanks, Doug Melvin Additional info Some examples of the SOAP request made are pasted below. The values for UniqueID, EntitlementID and the Email address are all correct. <?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="urn:v3.webservices.operations.flexnet.com">
<SOAP-ENV:Body>
<ns1:emailEntitlementRequest>
<ns1:entitlementIdentifier>
<ns1:primaryKeys>
<ns1:entitlementId>c38f-c7dc-1eb4-402f-9a11-10d8-e040-c407</ns1:entitlementId>
</ns1:primaryKeys>
</ns1:entitlementIdentifier>
</ns1:emailEntitlementRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="urn:v3.webservices.operations.flexnet.com">
<SOAP-ENV:Body>
<ns1:emailEntitlementRequest>
<ns1:entitlementIdentifier>
<ns1:uniqueId>HID-7874268</ns1:uniqueId>
<ns1:primaryKeys>
<ns1:entitlementId>c38f-c7dc-1eb4-402f-9a11-10d8-e040-c407</ns1:entitlementId>
</ns1:primaryKeys>
</ns1:entitlementIdentifier>
</ns1:emailEntitlementRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="urn:v3.webservices.operations.flexnet.com">
<SOAP-ENV:Body>
<ns1:emailEntitlementRequest>
<ns1:entitlementIdentifier>
<ns1:uniqueId>HID-7874268</ns1:uniqueId>
<ns1:primaryKeys>
<ns1:entitlementId>c38f-c7dc-1eb4-402f-9a11-10d8-e040-c407</ns1:entitlementId>
</ns1:primaryKeys>
</ns1:entitlementIdentifier>
<ns1:ignoreExistingEmailList>false</ns1:ignoreExistingEmailList>
<ns1:validateEmailAddresses>false</ns1:validateEmailAddresses>
<ns1:locale>en-US</ns1:locale>
</ns1:emailEntitlementRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="urn:v3.webservices.operations.flexnet.com">
<SOAP-ENV:Body>
<ns1:emailEntitlementRequest>
<ns1:entitlementIdentifier>
<ns1:uniqueId>HID-7874268</ns1:uniqueId>
<ns1:primaryKeys>
<ns1:entitlementId>c38f-c7dc-1eb4-402f-9a11-10d8-e040-c407</ns1:entitlementId>
</ns1:primaryKeys>
</ns1:entitlementIdentifier>
<ns1:ignoreExistingEmailList>true</ns1:ignoreExistingEmailList>
<ns1:validateEmailAddresses>false</ns1:validateEmailAddresses>
<ns1:emailIdList>
<ns1:emailId>dougmelvin+Dec04@gmail.com</ns1:emailId>
</ns1:emailIdList>
<ns1:locale>en-US</ns1:locale>
</ns1:emailEntitlementRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
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Latest posts by DougMelvin
Subject | Views | Posted |
---|---|---|
1728 | Dec 05, 2019 01:55 PM | |
1738 | Dec 04, 2019 02:58 PM | |
1753 | Dec 04, 2019 02:06 PM |
Activity Feed
- Posted Re: FNO Web Services - emailEntitlement - Result:FAILURE on FlexNet Operations Forum. Dec 05, 2019 01:55 PM
- Posted Re: FNO Web Services - emailEntitlement - Result:FAILURE on FlexNet Operations Forum. Dec 04, 2019 02:58 PM
- Posted FNO Web Services - emailEntitlement - Result:FAILURE on FlexNet Operations Forum. Dec 04, 2019 02:06 PM
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