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Suggest an improvement

Submit a request for new functionality or enhancement to an existing feature that would make the product behave more efficiently or extend its capability.

For Example:

  • I would like to see products differently.

  • I would like to see the product do something new.

  • I have an idea for how the product could be improved.

Open a support case

Create a new support case to get help with a problem you may be experiencing. This if the product behaves in a way in contravention to the documentation or displays an error visibly or in any log files or debug.

For Example:

  • I cannot get the product to work the way i want.

  • I donot understand something about the product.

  • I believe I have discovered a problem with the product.

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[VIDEO] How to Survey Users with In-App Messaging

[VIDEO] How to Survey Users with In-App Messaging

This video will walk step-by-step through setting up a survey of users that meet specific targeting criteria with a Manual Campaign. We will set up an example campaign that aims to collect feedback on a new version we’ve released to see how it people like it. In this video, you’ll learn:

  • How responses, both quantitative and qualitative, can be captured as Custom Properties and Custom Events, for future use within Usage Intelligence (including retargeting campaigns based on survey responses).
  • How to follow up with any of the users that gave negative response to dig deeper into their feedback.
  • How to set up a simple automatic campaign that will serve up a bigger survey from a third party provider.

With a combination of ReachOut in-app messaging and Usage Intelligence, reaching users is far more powerful and effective than traditional survey strategies.

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‎Apr 07, 2020 01:53 AM
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