Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 2

Automatic ReachOut request


We would like to have control over the time, an automatic ReachOut message is displayed.

Right now it seems that it is only displayed directly after ruiStartSDK(). Unfortunately for our application this timing is inconvenient. We would like to be able to retrieve the message later.


We tried calling ruiSync(true) but for a whole 5 minutes we get RUI_TIME_THRESHOLD_NOT_REACHED.

Since the time threshold is not configurable calling ruiSync is not feasable. 5 minutes is just too long.


Thank you for your help.

Best regards,


Labels (1)
(1) Reply
Not applicable

Hi Philipp,

Sorry for the delayed response.

Auto reachout message will be received only when ruiStartSDK() is started or on ruiSync().

If you want to receive reachout message on firing an API call then we suggest you to use Manual Reachout:

Reachout message will be received when you fire API call CheckForReachOut()

For more information on how to configure Manual reachout please follow below provided links.

1. Link provided below has details about how to configure manual reachout API calls

2. Example 3 in below mentioned link provides with steps to configure Manual Reachout in UI

Please let us know if you have further queries on the same.

Thank You,

0 Kudos