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- [urgent] Help Me Please
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‎Aug 27, 2009
01:06 AM
[urgent] Help Me Please
Hello,
PLEASE HELP ME OUT.
I screwed my friend's computer.
I was trying to update a program which uses Installshield for its installation.
I thought the best way was to uninstall the program and install it again.
I tried to uninstall the program but it didn't work well.
It seems like it removed the most of the stuff except the icon on the desktop, icons on the start menu bar, and the usual C drive folders/files.
Now I'm trying to install the program again and
the installshield doesn't let me have the option to choose
"Repair" and "Modify".
I just have the option for "Remove"
So I tried to using "Remove" to completely remove the program.
InstallShiled says the program has been removed,
but if I tried to install again,
it doesn't install and shows Remove/Repair/Modify screen.
I tried to delete the registry files for the program,
but no luck.
I need to install this program again,
but InstallShield is not allowing it.
Please help me out!!
PLEASE HELP ME OUT.
I screwed my friend's computer.
I was trying to update a program which uses Installshield for its installation.
I thought the best way was to uninstall the program and install it again.
I tried to uninstall the program but it didn't work well.
It seems like it removed the most of the stuff except the icon on the desktop, icons on the start menu bar, and the usual C drive folders/files.
Now I'm trying to install the program again and
the installshield doesn't let me have the option to choose
"Repair" and "Modify".
I just have the option for "Remove"
So I tried to using "Remove" to completely remove the program.
InstallShiled says the program has been removed,
but if I tried to install again,
it doesn't install and shows Remove/Repair/Modify screen.
I tried to delete the registry files for the program,
but no luck.
I need to install this program again,
but InstallShield is not allowing it.
Please help me out!!
(2) Replies
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‎Aug 27, 2009
10:56 AM
if you have an option for "modify" choose that option and select the features you want to install.
If that does not work you will need to contact the manufacturer of the software for technical support, as they are probably the only ones that know exactly what their installers are doing that could cause these problems.
If that does not work you will need to contact the manufacturer of the software for technical support, as they are probably the only ones that know exactly what their installers are doing that could cause these problems.
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‎Aug 28, 2009
03:29 AM
Have a look at the Windows Installer Cleanup Utility.
It helped me in the past to remove an installed application in case of these kind on problems.
See: support.microsoft.com/default.aspx/kb/290301/
It helped me in the past to remove an installed application in case of these kind on problems.
See: support.microsoft.com/default.aspx/kb/290301/