service pack 1 update getting unspecified error

[installshield_i]

Hi,

I am new to InstallShield and using InstallShield 2012, when i install and run it for first time i get service pack 1 prompt to update.
When I update, I get "unspecified error. Please contact the software vendor or try again at a later time.


If i go through software manager i get a different error, as "script error"

An error has occurened in the script on this page.
line: 275
char: 7
error: unable to set property 'display' of undefined or null reference
code: 0
url: ...

If i press yes, it doesn't show any update, so i am not able to upgrade to sp1.

Attached the screenshot of the error.

Thanks,
raja

[DebbieL]

I'm not sure why you are encountering that error. In any case, the Read Me First thread in this forum has a link to the KB article that explains how to obtain the SP1 download:
http://support.installshield.com/kb/view.asp?articleid=Q201298

I hope that helps.

[installshield_i]

DebbieL wrote:
I'm not sure why you are encountering that error. In any case, the Read Me First thread in this forum has a link to the KB article that explains how to obtain the SP1 download:
http://support.installshield.com/kb/view.asp?articleid=Q201298

I hope that helps.

Thanks, works like a charm - hopefully this error will not create any other problem in other usage of the software.