uzohar
Level 2

reactivating InstallShield 2018 license

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Hi,

We had a crash on my notebook so I cannot deactivate and reactivate. I have failed to do off-line reactivation. Can you pls assist? thanks in advance, Udi

 

InstallShieldReactivationError.JPG

 

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shunt
Revenera Moderator Revenera Moderator
Revenera Moderator

Please reach out to the support team who will be able to help you with this and help with activation - you can contact them directly via phone using the details at this link:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Alternatively there is an online chat available which you can find in a clickable box image on the right hand side here:

https://community.flexera.com/t5/InstallShield/ct-p/InstallShield

Finally you can contact the support team directly by email using: Support@Revenera.com

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shunt
Revenera Moderator Revenera Moderator
Revenera Moderator

Please reach out to the support team who will be able to help you with this and help with activation - you can contact them directly via phone using the details at this link:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Alternatively there is an online chat available which you can find in a clickable box image on the right hand side here:

https://community.flexera.com/t5/InstallShield/ct-p/InstallShield

Finally you can contact the support team directly by email using: Support@Revenera.com

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The support team was very responsive and they have helped me to solve the problem. Many thanks.