This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- InstallShield
- :
- InstallShield Forum
- :
- Same issue with InstallShield 2014
Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Oct 22, 2015
06:05 PM
Windows 2012r2 running basic msi cannot access domain controller for user validation
Hello,
we have two basic msi installers that have suddenly started having a problem with Windows 2012r2. Both installers have not been touched in almost 2 years so it appears to be Windows update but we have been unable to find the issue.
What is occurring is that when you get to the Logon Information dialog InstallShield cannot connect to the domain controller. The computer this is on is on the domain, it's not a new system and these installers have run before on them. The user running the installer is a admin on the system and it so happens is also a domain admin.
If you enter a valid domain user in the User Name box, so somedomain\someuser, and enter the users password and click next or if you select Browse and try to find the user you will end up getting an error which says:
Server not Found. Verify that the specified server exists. The Server name can not be empty.
I've tried entering the fully qualified name to the server, no luck, just keep getting the same error. This is only happening to these two apps but they are the only ones using IS 2013.
Thanks,
Jon
we have two basic msi installers that have suddenly started having a problem with Windows 2012r2. Both installers have not been touched in almost 2 years so it appears to be Windows update but we have been unable to find the issue.
What is occurring is that when you get to the Logon Information dialog InstallShield cannot connect to the domain controller. The computer this is on is on the domain, it's not a new system and these installers have run before on them. The user running the installer is a admin on the system and it so happens is also a domain admin.
If you enter a valid domain user in the User Name box, so somedomain\someuser, and enter the users password and click next or if you select Browse and try to find the user you will end up getting an error which says:
Server not Found. Verify that the specified server exists. The Server name can not be empty.
I've tried entering the fully qualified name to the server, no luck, just keep getting the same error. This is only happening to these two apps but they are the only ones using IS 2013.
Thanks,
Jon
(4) Replies
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Oct 26, 2015
03:10 PM
I tried updating the installer to 2014 and hit the same issue.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Jan 15, 2016
07:33 AM
jstarbird wrote:
I tried updating the installer to 2014 and hit the same issue.
I have the same issue reported by one of my customers installing our product. No idea what it could be.
Why no answer from Flexera?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Jan 18, 2016
09:45 AM
Take a look at this post: https://community.flexerasoftware.com/showthread.php?185018-SdLogonUserInformation-Problem-The-list-is-empty
Is Browser service enabled on your machine?
Is Browser service enabled on your machine?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Jan 18, 2016
12:27 PM
Computer Browser service is disabled by default on Server 2012 R2.
![](/skins/images/A5EADE085F77DE82FB3B14D6B307AE6A/responsive_peak/images/icon_anonymous_message.png)