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Level 2

Upgrade from an old version to a new version

I am using Basic Msi project (InstallShield 2009). My aim is to do an upgrade (major / minor), but it should remove the old installation completely and then install the new one. Also the new setup.exe should work fine during fresh in

I am trying to do a major upgrade but it is not removing the earlier version of the product. I have changed the product code, package code and product version as suggested in the help document. I am stuck with this upgrade issue for last one month.

Can anyone please help me to solve the upgrade issue?
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Level 10

Have you added an upgrade item telling the new install to uninstall the old one? Have you logged the upgrade? If so, check the FindRelatedProducts standard action to see if it is detecting your older version.
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