I've been trying to solve an issue with the upgrade process for a few days with no success. It would be nice if someone here could help me.
For some reason installshield 2009 is not showing a dialog saying "this is an upgrade" if I have a different Product Code, although I'm using the same "upgrade code". It acts like it's a new software that the user never had previously installed on his computer.
My already deployed software is on the Web and was created using installshield 10.5. I had to re-create all the installation process, changing the version from 2.5.x to 2.6.x, so this is a major update - new package code / product code. If I use the same product code, the installation fails with lots of errors (which I'm guessing is expected since I changed everything inside the installer) - I have several nested MSIs (I know this is bad, but there are several plugins I need to distribute with my sw inside "setup.exe").
In my upgrade table, I have the previous version upgrade code listed. From the log, this is what I get:
00018: (Unknown): InstallShield 16:16:30: Begin SetAllUsers() 00019: (Unknown): InstallShield 16:16:30: Getting records from Upgrade table 00020: (Unknown): InstallShield 16:16:30: UpgradeCode: {AAB4726D-E9E3-4FDD-890E-C2DA1C6F90A4} MinVersion: MaxVersion: 2.5.5.200 Language: Attributes: 1 00021: (Unknown): InstallShield 16:16:30: Checking related product {55782B2F-49AE-423D-85D6-4EE7019CEA13} 00022: (Unknown): InstallShield 16:16:30: My Sw Name {55782B2F-FFAE-423D-85D6-4EE7019CEA13} 0 2.5.5.193 ***Related*** 00023: (Unknown): InstallShield 16:16:30: ALLUSERS of related product {55782B2F-49AE-423D-85D6-4EE7019CEA13} is = 1 00024: (Unknown): InstallShield 16:16:30: End SetAllUsers()
Although it seems to upgrade/or just replace all my DLLs and install new stuff, for some reason the old product is not removed from windows add/remove software entry. So I get two entries there, one for the old version (which is replaced by the new one) and one for the new version.
My upgrade table is as follows:
My sw
Upgrade signature:
Upgrade Code: {AAB4726D-E9E3-4FDD-890E-C2DA1C6F90A4} Minimum version: empty Include Minimum version: No Maximum Version: 2.5.5.200 (the one in the web is lower then that) Include Maximum version: No Language: empty Exclude Specified languages: no Detect Only: No Detect Property: MySwInstalled Only Removed Specified Features: empty Continue on Failure: No Migrate Feature States: yes
If a major upgrade is not removing previous versions of a product, the best thing to check in the log file would be the FindRelatedProducts and RemoveExistingProducts standard actions. If these actions are not doing anything in the log (i.e. they just start and end with nothing in between), then the upgrade items in the Upgrades view are not configured correctly to allow the previous versions to be removed. This is usually caused by the min/max version settings or the language settings.
Also, what project type are you using (Basic MSI or InstallScript MSI)?
