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sryan1977
Level 4

Suite prerequisite hangs during install

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I have a Installshield Suite project with several prerequisite packages and an msi package. After installing the SQL Server prerequisite the installer tends to hang indefinitely. I am not sure why as I can tell the sql server installed successfully.

The order of the prerequisites has the SQL Server followed by the msi. Not sure if that makes any difference.

I have tried changing the options to say always "continue setup" and to "ignore reboots" but it still hangs.

Any suggestions would be helpful.

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(1) Solution
sryan1977
Level 4

SOLVED. I reordered he prerequisite so it wasn't right before my msi and that seemed to resolve the issue. 

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(2) Replies
banna_k
Revenera
Revenera

Hi @sryan1977,

 Can you generate the suite debug log and see where the setup is getting hanged. 

 

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sryan1977
Level 4

SOLVED. I reordered he prerequisite so it wasn't right before my msi and that seemed to resolve the issue. 

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