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Suite prerequisite hangs during install

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I have a Installshield Suite project with several prerequisite packages and an msi package. After installing the SQL Server prerequisite the installer tends to hang indefinitely. I am not sure why as I can tell the sql server installed successfully.

The order of the prerequisites has the SQL Server followed by the msi. Not sure if that makes any difference.

I have tried changing the options to say always "continue setup" and to "ignore reboots" but it still hangs.

Any suggestions would be helpful.

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Re: Suite prerequisite hangs during install

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SOLVED. I reordered he prerequisite so it wasn't right before my msi and that seemed to resolve the issue. 

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Flexera
Flexera

Re: Suite prerequisite hangs during install

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Hi @sryan1977,

 Can you generate the suite debug log and see where the setup is getting hanged. 

 

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Active participant

Re: Suite prerequisite hangs during install

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SOLVED. I reordered he prerequisite so it wasn't right before my msi and that seemed to resolve the issue. 

View solution in original post

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