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- Still says Evaluation version after registered
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‎Jan 27, 2012
09:09 AM
Still says Evaluation version after registered
I had IS 2012 Prof installed and registered on one of my machines. We got a new machine so I returned the license through the product on the old machine, then installed IS 2012 Prof on the new machine and entered the license key.
If I go into Help| About Installshield, I can see the license key is there. However, when I do a build and my QA department loads it, they still get the message saying the install was built with an evaluation copy of the software.
How do I get this message to go away?
I don't know if this is relevent, but my company was just acquired by another company and we changed our company name with Installshield, but the Help | About Installshield screen still has my old company name. Could this be the reason why it thinks it's still an evaluation?
If I go into Help| About Installshield, I can see the license key is there. However, when I do a build and my QA department loads it, they still get the message saying the install was built with an evaluation copy of the software.
How do I get this message to go away?
I don't know if this is relevent, but my company was just acquired by another company and we changed our company name with Installshield, but the Help | About Installshield screen still has my old company name. Could this be the reason why it thinks it's still an evaluation?
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‎Jan 31, 2012
02:22 PM
Does anyone know what the problem could be? I really need to get this fixed because the setup expires after 5 days when it is built with the evaluation version.
thanks!
thanks!
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‎Feb 01, 2012
09:52 AM
I opened a support call and the support specialist referred me to the following community post:
http://community.flexerasoftware.com/showthread.php?t=170544
Apparently it has been a "known problem" for 5 years now!
http://community.flexerasoftware.com/showthread.php?t=170544
Apparently it has been a "known problem" for 5 years now!
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