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- Re: Small update not working
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‎Jul 04, 2008
08:17 AM
Small update not working
Hello
I hope someone can help.
I have an installed version 2.0.0. I made an installer for a version 2.0.1, without a lot of changes. The default "small update" should do it. I run the installer of version 2.0.1 and it asks if the update should be done. I answer with yes, the whole update is performed without any errors.
When I go into the start menu and start the application, the repair mode appears and installs back 2.0.0.
When restarting the installer, it does not ask if the update should be done but displays the repair/change/remove dialog.
What am I doing wrong? Why does the update from 2.0.0 seem to word and finally it installs back version 2.0.1?
I hope someone can help.
I have an installed version 2.0.0. I made an installer for a version 2.0.1, without a lot of changes. The default "small update" should do it. I run the installer of version 2.0.1 and it asks if the update should be done. I answer with yes, the whole update is performed without any errors.
When I go into the start menu and start the application, the repair mode appears and installs back 2.0.0.
When restarting the installer, it does not ask if the update should be done but displays the repair/change/remove dialog.
What am I doing wrong? Why does the update from 2.0.0 seem to word and finally it installs back version 2.0.1?
(5) Replies
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‎Jul 07, 2008
12:39 AM
No idea or hint?
How can it be that the update works without signalling any problem, but when I start the newer version, it goes into repair mode and reinstalls the older version?
What is the trigger for InstallShield to go into repair mode?
How can it be that the update works without signalling any problem, but when I start the newer version, it goes into repair mode and reinstalls the older version?
What is the trigger for InstallShield to go into repair mode?
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‎Jul 07, 2008
07:52 AM
Does the Event Viewer give you any clues as to what is happening when you start the new version?
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‎Jul 07, 2008
07:58 AM
tcom36 wrote:
No idea or hint?
How can it be that the update works without signalling any problem, but when I start the newer version, it goes into repair mode and reinstalls the older version?
What is the trigger for InstallShield to go into repair mode?
First of all, it seems that you have set the Option "Continue on failure"
so IS ignores any error while the update process runs and after you open
the application, Windows Installer registers, that there are different versions of files (dll's or whatever) and then the repair mode will be called and the result is the old version of the Application
I recommend, to choose Major instead of Minor Upgrade, even there are only some files to update.. cause with this method you can be shure, that the old version will be removed correctly (see examples attached)
Not applicable
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‎Jul 07, 2008
08:21 AM
It's likely you have violated component rules without meaning to do so and thus are causing the small upgrade to fail. The easiest way to validate this is to create a log file of the installation and then search for SELMGR in the log. If you find any instances then they should clearly indicate the issue.
For more information on creating an MSI log file, please reference this article:
http://support.installshield.com/kb/view.asp?articleid=Q104807
For more information on creating an MSI log file, please reference this article:
http://support.installshield.com/kb/view.asp?articleid=Q104807
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‎Jul 07, 2008
08:29 AM
Thank you for your replies.
@DebbieL: there is indeed an entry in the event viewer which points to a possible problem "Detection of product '{4D...}', feature 'myFeature1' failed during request for component '{63...}'.
In the meantime, I went back to the installer for version 2.0.0 and made again all necessary changes for 2.01, and now, everything seems to work.
So the problem is solved for now, and thanks to your hints, I hopefully will have some points to check the next time the problem happens.
@DebbieL: there is indeed an entry in the event viewer which points to a possible problem "Detection of product '{4D...}', feature 'myFeature1' failed during request for component '{63...}'.
In the meantime, I went back to the installer for version 2.0.0 and made again all necessary changes for 2.01, and now, everything seems to work.
So the problem is solved for now, and thanks to your hints, I hopefully will have some points to check the next time the problem happens.