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Flexera beginner

SigningHelper: error 0x801901Ff8 while attempting to sign file

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Please could you tell me what this error code means? I have many InstallShield 2016 SP2 projects set up to use a pfx certificate that were working fine in 2020 but all are throwing this error now. I tried using a EV certificate dongle and get the same. Thanks

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Revenera
Revenera

Re: SigningHelper: error 0x801901Ff8 while attempting to sign file

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Hi -

Please check the time stamp URL configured in your settings.xml
I believe that the old symantec and verisign time stamp URL's are no longer valid.
you can find the settings.xml here: <InstallShield_InstallPath>/Support/0409

Update the settings.xml with new URLs:

Before:

<DigitalSignature Timestamp="http://timestamp.verisign.com/scripts/timstamp.dll"/><DigitalSignature TimestampRFC3161="http://sha256timestamp.ws.symantec.com/sha256/timestamp"/>

After:

<DigitalSignature Timestamp="http://timestamp.digicert.com"/><DigitalSignature TimestampRFC3161="http://timestamp.digicert.com"/>

There is also a digital signing patch if you are using a digicert server and using an older version of Installshield - more information can be found here:
https://community.flexera.com/t5/InstallShield-Knowledge-Base/Digital-Signing-Patch-for-InstallShiel...

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6 Replies
Flexera beginner

Re: SigningHelper: error 0x801901Ff8 while attempting to sign file

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Typo... Error code is 0x801901f8
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Flexera beginner

Re: SigningHelper: error 0x801901Ff8 while attempting to sign file

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Hi, I'm having the same problem, any updates yet?

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Revenera
Revenera

Re: SigningHelper: error 0x801901Ff8 while attempting to sign file

Jump to solution

Hi -

Please check the time stamp URL configured in your settings.xml
I believe that the old symantec and verisign time stamp URL's are no longer valid.
you can find the settings.xml here: <InstallShield_InstallPath>/Support/0409

Update the settings.xml with new URLs:

Before:

<DigitalSignature Timestamp="http://timestamp.verisign.com/scripts/timstamp.dll"/><DigitalSignature TimestampRFC3161="http://sha256timestamp.ws.symantec.com/sha256/timestamp"/>

After:

<DigitalSignature Timestamp="http://timestamp.digicert.com"/><DigitalSignature TimestampRFC3161="http://timestamp.digicert.com"/>

There is also a digital signing patch if you are using a digicert server and using an older version of Installshield - more information can be found here:
https://community.flexera.com/t5/InstallShield-Knowledge-Base/Digital-Signing-Patch-for-InstallShiel...

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Flexera beginner

Re: SigningHelper: error 0x801901Ff8 while attempting to sign file

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brilliant, thanks a lot, will try that immediately.

 

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Flexera beginner

Re: SigningHelper: error 0x801901Ff8 while attempting to sign file

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Changing the xml settings worked for me. Thanks!

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Flexera beginner

Re: SigningHelper: error 0x801901Ff8 while attempting to sign file

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It worked, thanks a lot!

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