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BKast91
Flexera beginner

Setup launcher crashing if Asian language is selected and Windows 10

I have a product that is localized in 10 languages and it produces both 32 and 64 bit builds.

Installshield 2020 R2

It is a basic MSI project that uses the setup launcher.

I'm using the 64 bit setup launcher for the 64 bit build.

When running the setup launcher (x64) and selecting either Japanese, Korean or Chinese, the setup launcher crashes. All other languages work fine.

If I use the 32 bit build, all languages work fine.

Also, if I run the 64 bit installer on a Server 2008 R2 system, it works.

I tried Win10, Server 2016 and 2019. All fail with Asian languages.

I attempted to debug it, but I have no symbols. 

Exception thrown at 0x00007FF77F88BFA0 in GeoDrive.2.2_x64.exe: 0xC0000005: Access violation reading location 0x0000016512914FFC.

I saved a memory dump of the crash:

https://ftp.emc.com/action/login?domain=ftp.emc.com&username=NAJJoJ8KEo&password=KrrBKA02D2

This link expires in 1 week.

Is this known?? Is there a fix?

Bob

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varul
Revenera
Revenera

Re: Setup launcher crashing if Asian language is selected and Windows 10

Hi BKast91,

 We tried to replicate the issue, however we are not seeing the crash in our environment, 

I have created a sample project and attached to here, please install the setup and see it install successfully or not.

If observe crash with sample, If you have any anti virus running in your machine, turn it off and then try once,

 

Regards,

Vijay.A

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