Return License error

[JasonBie]

Hi Support,

We want to move the InstallShield 2020 R3 from one computer to another, when we click the Return License button from the About form, it popups an error says: 

Error 0 - Returning Fulfillment ID 185507427 was denied by the Activation Server: The maximum number of returns is reached, contact your product vendor if you need help..

Could you help us to solve the problem?

Thanks,

Jason

[varul]

Hi Jason,

It looks like you have reached maximum returned allowed, So Please reach out to the support team who will be able to help you with this activation issue - you can contact them directly via phone using number provided at this link: they will help you to solve this quickly.

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720 

Alternatively there is an online chat available (Need to activate Let's chat) which you can find in a clickable box image on the right hand side here

https://community.flexera.com/t5/InstallShield/ct-p/InstallShield 

[JasonBie]

Hi Varul,

Thank you, Varul, we reactived our program with the help of support through online chat.

Thanks

Jason