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nickhoare1
Level 2
‎Jul 13, 2012 09:56 AM

Requiring reactivation which fails with error 20653

I am an occasional user of Installshield 2010 Express Edition and after not using it for a few months I restart it and it wants to re-activate, which I have never seen before.

Re-activation fails with error 20653 The number of activations allowed for this account has been exceeded.

It is an upgrade installation and there is no other installation. I am the sole developer in a very small company.

I don't know who to contact now.:(
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(3) Replies
DebbieL
Level 17
‎Jul 13, 2012 01:32 PM

The reactivation process is explained in the following KB article:
Q200878: Activation of InstallShield 2010 and Later

Error 20653 typically occurs if a user attempts to install and then activate InstallShield using the same serial number on more than one machine. If you are having trouble with activation or reactivation, try contacting Support at installshieldsupport@installshield.com.
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Chip_Keen
Level 4
‎Oct 16, 2012 04:36 PM

This link is broken: Q200878: Activation of InstallShield 2010 and Later
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DebbieL
Level 17
‎Oct 17, 2012 07:57 AM

Hmm. I'm not seeing any problems with the link. Are you using a recent version of Internet Explorer? If so, make sure that you've turned on compatibility mode by clicking the Compatibility View button. It's to the right of the address bar in IE. Its icon has a broken page. If this is not enabled, you'll see a blank page when you try to view the article.
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