Support Contacts

[tanito]

Hello, I would appreciate if you can help me. I was using the trial version of the Installshield, I just bought the license, I entered the activation code and registered it correctly. Then I close the application, I open it again and the window appears again to register it again.
How do I make the Installshield permanently registered?
Thank you.
Ariel.-

[Jenifer]

Hi @tanito ,

Which version of InstallShield you are using?

What type of licensing it is?-Concurrent/Nodelocked(Activation code/license file)

If it is activation code based,try finding TSConfig.exe in InstallShield's(<ISINSTALLDIR>\<ISVERSION>\System\TSConfig.exe) system directory

Then can you try running the below commandline:

For an example:

C:\ProgramFiles x86\InstallShield\2019\System\TSConfig.exe /info

In that please verify the activation code you had entered is available with registered InstallShield product.If it is there it should work as a permanent solution.

If not please feel free to contact Flexera support via:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or via mail using support@flexerasoftware.com.

Thanks,

Jenifer