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Apr 04, 2011
02:49 AM
Problem activating Installshield on a new machine
Hi
I have been using IS 2008 Professional for over 3 years now. Its time to retire my old machine and move IS to new machine. Following the procedure, I uninstalled IS from old machine (connected to internet) to get the key deactivated. I installed machine on new machine and when I try to activate it there, it gives me error
Error 50018 : An unexpected error has occurred.
I've tried with the offline verification too, but the email address offline_activation_beta@macrovision.com is no longer in use. I also sent the request text to 'installshieldsupport@flexerasoftware.com', but only I got was automated replies and no follow up on that.
Can someone please assist me with this error. I really need to get things working on my new machine ASAP.
Regards
Usman
I have been using IS 2008 Professional for over 3 years now. Its time to retire my old machine and move IS to new machine. Following the procedure, I uninstalled IS from old machine (connected to internet) to get the key deactivated. I installed machine on new machine and when I try to activate it there, it gives me error
Error 50018 : An unexpected error has occurred.
I've tried with the offline verification too, but the email address offline_activation_beta@macrovision.com is no longer in use. I also sent the request text to 'installshieldsupport@flexerasoftware.com', but only I got was automated replies and no follow up on that.
Can someone please assist me with this error. I really need to get things working on my new machine ASAP.
Regards
Usman
2 Replies
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Apr 04, 2011
09:25 AM
I see there was a Flexera Software KB that may help you.
Q113029: INFO: Troubleshooting InstallShield 2008 and InstallShield 2009 Activation Issues
http://kb.flexerasoftware.com/selfservice/documentLink.do?externalID=Q113029
Q113029: INFO: Troubleshooting InstallShield 2008 and InstallShield 2009 Activation Issues
http://kb.flexerasoftware.com/selfservice/documentLink.do?externalID=Q113029
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Apr 05, 2011
01:25 AM
Hi shadyschin
Thanks for your reply. I've already tried this article and according to them, in such an error, all I can do is to adopt offline activation method, which I have already tried and emailed the license file, but it has not worked for me yet as I keep getting automated replies and no specific solution.
Hope someone from thier technical department could assist me here.
Thanks for your reply. I've already tried this article and according to them, in such an error, all I can do is to adopt offline activation method, which I have already tried and emailed the license file, but it has not worked for me yet as I keep getting automated replies and no specific solution.
Hope someone from thier technical department could assist me here.
