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sjoroos
Level 3

Offline Activate page down??

For 24 hours now we've been trying to access the webpage for offline activation (tried different devices from different nets) but we're only met with:

www.installshield.com - Connection failed
Error code 20
The proxy failed to connect to the web server, due to TCP connection timeout.

What's going on? And haven't anyone noticed the same issue?

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sjoroos
Level 3

Found the issue myself. The installshield offline activation link is pointing to the wrong webpage!!
Registered at https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation and
that worked as supposed. Please correct this asap...

offlineactivation.jpg

Wow, great information, thank you!

There's another thread about this issue (https://community.flexera.com/t5/InstallShield-Forum/Re-Support-Contacts/m-p/164269) and I've also opened a support ticket for it last week, but didn't get this simple result. Instead they requested an online meeting. Seems like even the technical support doesn't know about this change.

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