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- Re: No access to PRQ's in IS 2010
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‎Jul 23, 2010
12:47 PM
No access to PRQ's in IS 2010
I'm setting up IS 2010 on Win 7 and am having trouble accessing the PRQ's (installed with IS or my own). They all say they need to be downloaded although they already exist on the computer. Even my own PRQ's state they need to be 'downloaded'.
Any ideas on how to fix this?
Any ideas on how to fix this?
(7) Replies
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‎Aug 04, 2010
06:44 PM
TylerC wrote:
I'm setting up IS 2010 on Win 7 and am having trouble accessing the PRQ's (installed with IS or my own). They all say they need to be downloaded although they already exist on the computer. Even my own PRQ's state they ned to be 'downloaded'.
Any ideas on how to fix this?
Anybody from flexera??? I'm still waiting...
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‎Aug 05, 2010
09:55 AM
The Location column in the Redistributables view indicates whether the redistributable bits that a prerequisite will be installing are downloaded locally or not. Please try selecting one of a prerequisite and downloading the redistributable by selecting the "Download Selected Item" context menu, and then see if the Location column is changed to "Installed Locally".
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‎Aug 12, 2010
03:19 PM
hidenori wrote:
The Location column in the Redistributables view indicates whether the redistributable bits that a prerequisite will be installing are downloaded locally or not. Please try selecting one of a prerequisite and downloading the redistributable by selecting the "Download Selected Item" context menu, and then see if the Location column is changed to "Installed Locally".
Although the PRQ's exist on the computer and are visible the the "Redistributables" view, they ALL indicate they need to be downloaded. This was not the case when I set up IS 12. With IS 12, when I inserted a new PRQ in the directory, IS 12 Location column updated correctly.
As for IS 2010, I have tried downloading and the IS 2010 Location column does not update correctly.
>Even my own PRQ's state they need to be 'downloaded'.
I can't download my own PRQ's, right? The download points to InstallShield.
Does InstallShield\Flexera provide FREE support for install issues? We did not purchase a maintenance plan. We are a long standing customer with InstallShield; owning IS 2.03, IS 12 and now IS 2010.
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‎Aug 13, 2010
02:08 PM
It is not reproducible on my side. Can you follow the steps below and let me know if you still see the problem?
[LIST=1]
Copy the attached Notepad.prq to the C:\Program Files\InstallShield\2010\SetupPrerequisites folder
Create a folder named "Notepad" under the C:\Program Files\InstallShield\2010\SetupPrerequisites folder
Copy C:\Windows\Notepad.exe to the folder created in step 2.
Launch the InstallShield IDE and go to the Redistributables view.
Check if the Notepad.prq is listed with "Installed Locally".
[LIST=1]
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‎Sep 21, 2010
03:59 PM
I have followed your steps and the Notepad PRQ is the only one where the location = "Installed Locally".
What next?
What next?
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‎Sep 21, 2010
04:11 PM
It looks like that the redistributable files for your own PRQs do not exist on your development machine, or exist in a incorrect location. Try opening one of your own PRQs in question in the Prerequisite Editor, and check the Files to Include tab to find out where your redistributable files should be located.
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‎Sep 21, 2010
06:30 PM
Thanks, that suggestion allowed enough investigation in the right area to solve the issue.
The PRQ files are in the right location on the new build computer but the PRQs have the previous build computer drive letter in the Files To Include > Path to Local File section. Once the drive letter was changed, the PRQ Location now displays 'Installed Locally'.
🙂
The PRQ files are in the right location on the new build computer but the PRQs have the previous build computer drive letter in the Files To Include > Path to Local File section. Once the drive letter was changed, the PRQ Location now displays 'Installed Locally'.
🙂
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