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Bineesh
Level 6

New user Registration

Hi,
One of my collegue needs to register in this forum. But he is not getting the confirmation mail on the given mail id He had done registration 3 days back . So he cannot post any new threads on this form? How to get the confirmation mail.. To whom I he can contact? For getting the confirmation mail will it take long time?

Regards,
Bineesh
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J_anitha
Level 8

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chrislynn5
Level 6

Has he checked his spam folder? Sounds like he is not allowing reciept of the emails. Can he check the mail logs on the mail server? Or contact his mail provider. They might also be using a proxy mail server stagging the email, like a filter device, waiting for approval of the email, etc.

Or the email address he is using is incorrect, or the name resolution is incorrect (i.e. the mail account can't be resolved). That can be checked by Installshield forum admin to see if mail is bouncing back.
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