Installshield under Visual Studio 2012 is not working after upgrading to Windows 10

[tgparmar75]

Hello

My InstallShield LE version for Visual Studio 2012 has stopped working after an upgrade to Windows 10.

To resolve this issue. I did the following.

1. I uninstalled the previous version of Installshield LE 2013
2. I registered for a new version and received the License Key ( 2576BQW-D21-11FBFAD67N ) and Download instructions for InstallShield 2015 LE
3. I installed the InstallShield 2015 LE
4. Started my Visual Studio and tried to create a new project using InstallShield Template ( Please note, VS2012 did not ask me for new activation key )
4. I get an error "Project Creation Failed"

Please note, the Visual Studio did not ask me to enter the New Activation Key.

Attaching the email that I received

Activating Your Copy
You can activate your copy of InstallShield Limited Edition using the following serial number:
2576BQW-D21-11FBFAD67N

Building Your First Installation Project—Video Demo and More to Get You Started
Watch this five-minute video to see how to build an MSI installation project in minutes using InstallShield Limited Edition. Plus, find helpful tips on building installation projects with InstallShield Limited Edition, and access technical white papers showcasing best practices for working with Windows Installer.

Support for InstallShield Limited Edition for Visual Studio
Technical Support is provided exclusively via a private community forum dedicated to this product. This forum is monitored by Flexera Software Support Engineers, and response times are typically within 48-72 hours. No phone or email support is available at this time.

If you opted in to access this private support forum during the product registration process, and you do not currently have a Flexera Software community account, you should have received a separate email containing your login credentials and the specific URL. If you have an existing Flexera Software community account, it has been granted access to the private community forum. If you cannot access the private community forum or did not opt in during the registration process, please click here so an account can be created or your existing account can be updated to give you access to this forum.

Download InstallShield Limited Edition for Microsoft Visual Studio 2010, 2012, 2013 and 2015 You can click on the Download now link below to download InstallShield Limited Edition for Visual Studio.

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Please note: Visual Studio will need to be restarted (if it is currently running) after you finish the InstallShield Limited Edition installation for the product to be available to use.

[tgparmar75]

Using the TSConfig /Info gives me the below result.

Trust flags: 6, **BROKEN**
Fulfillment ID: 12200319
Entitlement ID: 1610630706
Product ID: D47E3QW-D14-90E8A106DN:11
Fulfillment Type: Publisher activation
Expires: permanent
Feature Details:

FEATURE IS2.win.ISLE mvsn 16.0 permanent uncounted VENDOR_STRING=REAL HOSTID=ANY SN=D47E3QW-D14-90E8A106DN TS_OK SIGN="0"

USING the TSConfig /serial_number does not open any dialog box. This is what I see in the logs

8-8-2016[08:42:14 PM]: Command Line: TSConfig /info -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 66
8-8-2016[08:42:14 PM]: Setting current directory -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 420
8-8-2016[08:42:14 PM]: Initializing FLEXnet libraries -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 427
8-8-2016[08:42:14 PM]: Installing FLEXnet service -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 433
8-8-2016[08:42:14 PM]: flxActCommonLibraryInit: C:\Program Files (x86)\InstallShield\2015LE\System\TSConfig_libFNP.dll -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 450
8-8-2016[08:42:14 PM]: Opening TS -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 465
8-8-2016[08:42:15 PM]: Successfully initialized FLEXnet libraries -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 489
8-8-2016[08:42:15 PM]: Record 12200319 needs to be repaired -- File: FLEXNetActivationWizard\FlexFulFillmentRecord.cpp, Line: 120
8-8-2016[08:42:24 PM]: Shutting down activation manager -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 88
8-8-2016[08:42:24 PM]: CFlexLicenseManager::~CFlexLicenseManager -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 66
8-8-2016[08:42:24 PM]: ~CFlexJobManager -- File: FlexLicensing\FlexJobManager.cpp, Line: 19
8-8-2016[08:42:24 PM]: Return code = 0 -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 379

[JohnTech]

The license may be detecting the OS change as a different machine than what it was originally activated on, returning the license and then activating once again should resolve the issue.

1) Close Visual Studio
2) Open up a Command Prompt and change directories to C:\Program Files (x86)\InstallShield\2015LE\System
3) Type "TSconfig /return"

Once the license is returned successfully

4) Relaunch Visual Studio and InstallShield, it should activate/start without issue.