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Derek_McKinnon
Level 3

Installshield 2009 Express Activation Error

I installed installshield several days ago and registered it straight away. Since I was busy and the activation button wasn't on the help menu, I left activation.

Today I tried to activate, and at the end of the process it simply gave me a message saying it couldn't activate.

Now the activate button has dissappeared from the About Screen, to be replaced by a register button. Trying to register again fails as "This serial number has already been registered."

Something has gone wrong, but how do I undo it?
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Mike_Marino
Level 6 Flexeran
Level 6 Flexeran

From a command prompt run...

[InstallShield Installation Dir]\System\Tsconfig.exe /info

You should get a message box with a bunhc of data in it. Send it to me...

mmarino@acresso.com

Then I can tell you what state you are in.

You can retry the activation process by calling...

[InstallShield Installation Dir]\System\Tsconfig.exe

Hope this helps,
Mike
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